Part-Time Housekeeping Inspector | Courtyard, Denver Park Meadows

CSM Careers•Englewood, CO

1d•Onsite

About The Position

This position is responsible for the supervision of housekeeping operations and ensures the cleanliness of hotel rooms and public areas, and adheres to health regulations. Effective supervision of assigned staff, guest satisfaction and positive employee relations. Accountable for guest satisfaction by providing quality room cleanliness and room supplies. Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Ensures all required training for department employees is completed and training records are maintained. Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results. Utilizes available resources and adheres to CSM training policies. Promotes collaboration and positive, professional work environment. Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Responsible for assisting and supporting all housekeeping/laundry initiatives and meeting productivity stands at the hotel level.

Requirements

High attention to detail.
Good communication skills.
Leadership ability.
Excellent problem-solving skills.
Excellent organization skills.
High degree of creativity to facilitate efficient problem solving.
Ability to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines.
High school diploma or GED required.
Ability to lift, push and pull up to 75 pounds on a regular basis throughout shift.
Significant bending required.

Nice To Haves

Prior housekeeping supervision experience preferred.
Attention to detail.
Customer focused.
Ability to perform job duties in a fast-paced environment.

Responsibilities

Supervise housekeeping operations to ensure cleanliness of hotel rooms and public areas.
Ensure adherence to health regulations.
Effectively supervise assigned staff.
Ensure guest satisfaction by providing quality room cleanliness and room supplies.
Respond to guest concerns or requests in a courteous and friendly manner, focusing on service recovery.
Train staff and model appropriate guest service standards.
Ensure all required training for department employees is completed and training records are maintained.
Analyze quality issues, identify training needs, and suggest changes to improve results.
Utilize available resources and adhere to CSM training policies.
Promote collaboration and a positive, professional work environment.
Attend department/hotel meetings.
Assist and support housekeeping/laundry initiatives and meet productivity standards.
Report maintenance issues to Engineering.
Manage multiple priorities and work in an environment with frequent interruptions and tight deadlines.
Adhere to all CSM Standard Operating Procedures.