Part Time AM Guest Service Representative (Wednesday and Thursday) | Courtyard, Denver Park Meadows
About The Position
This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations, while adhering to the company’s standards of quality and professionalism. The representative will anticipate and respond to guests in a friendly and positive manner, providing the highest level of service. Key duties include processing check-ins and check-outs, verifying billing, creating reservations, and handling special requests. The role also involves assisting guests with information about the hotel property, local attractions, and hotel services, working as a team player, and following company guest service recovery programs. Additionally, the representative will utilize proper selling techniques to maximize room revenues, monitor room availability, follow booking policies, and drive sales through up-selling rooms and amenities. Financial responsibilities include handling cash and processing transactions according to company procedures, and ensuring proper use of equipment while adhering to cost controls. The role requires producing the required volume of work by planning, organizing, and prioritizing duties, adhering to company general work rules, department procedures, and company policies, attending all required department and hotel meetings, maintaining a clean and safe work area in compliance with regulations, following all company procedures for guest/associate incidents, and being knowledgeable of hotel emergency procedures.
Requirements
- High school diploma or GED required
- 1+ years prior guest service experience required preferably in a hospitality setting
- Excellent verbal communication skills needed
- Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
- Maintains predictable and reliable attendance
- Ability to lift, push and pull up to 25 pounds on an occasional basis
- Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods
Responsibilities
- Anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations
- Adhering to the company’s standards of quality and professionalism
- Anticipating and responding to guests in a friendly and positive manner
- Providing the highest level of service
- Processing check-ins and check-outs, verifying billing, creating reservations, and processing special requests
- Assisting guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
- Working as a team player in meeting guests needs, and actively contributing to the efforts of other departments when necessary
- Understanding and following the company guest service recovery program
- Following proper selling techniques and ensuring strategies are utilized to maximize room revenues
- Monitoring room availability, following restrictions, and all booking policies and procedures
- Driving sales and maximizing revenue by up-selling rooms and amenities
- Following company procedures when handling cash and processing financial transactions
- Responsible for proper use of all equipment and adhering to cost controls to reduce expenses and waste
- Producing required volume of work by planning, organizing and prioritizing work duties
- Adhering to company general work rules, department procedures and company policies
- Attending all required department and hotel meetings
- Maintaining a clean and safe work area in compliance with company, brand, local, state and federal regulations
- Following all company procedures for guest/associate incidents
- Being knowledgeable of hotel emergency procedures
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
