Full Time PM Guest Service Representative (3pm-11pm) | Courtyard, Denver Park Meadows
About The Position
This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the company’s standards of quality and professionalism. Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows the company guest service recovery program. Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. Follows company procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to company general work rules, department procedures and company policies. Attends all required department and hotel meetings. Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations. Follows all company procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
Requirements
- High school diploma or GED required
- 1+ years prior guest service experience required
- Excellent verbal communication skills needed
- Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
- Maintains predictable and reliable attendance
- Ability to lift, push and pull up to 25 pounds on an occasional basis
- Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods
Nice To Haves
- Prior guest service experience preferably in a hospitality setting
Responsibilities
- Anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations
- Adhering to the company’s standards of quality and professionalism
- Anticipating and responding to guests in a friendly and positive manner
- Providing the highest level of service
- Processing check-ins and check-outs, verifying billing, creating reservations, and processing special requests
- Assisting guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
- Working as a team player in meeting guests needs, and actively contributing to the efforts of other departments when necessary
- Understanding and following the company guest service recovery program
- Following proper selling techniques and ensuring strategies are utilized to maximize room revenues
- Monitoring room availability, following restrictions, and all booking policies and procedures
- Driving sales and maximizing revenue by up-selling rooms and amenities
- Following company procedures when handling cash and processing financial transactions
- Responsible for proper use of all equipment and adhering to cost controls to reduce expenses and waste
- Producing required volume of work by planning, organizing and prioritizing work duties
- Adhering to company general work rules, department procedures and company policies
- Attending all required department and hotel meetings
- Maintaining a clean and safe work area in compliance with company, brand, local, state and federal regulations
- Following all company procedures for guest/associate incidents
- Being knowledgeable of hotel emergency procedures
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
