Launch Manager, Navan Premier
About The Position
The Launch Manager will serve as Navan’s representative for strategic Navan Premier clients migrating from Reed & Mackay to Navan. The role owns the end-to-end client migration experience, from discovery and data migration through go-live and early adoption, ensuring clients launch successfully and helping shape Navan’s migration playbook and product design. The Launch Manager leads complex, high-touch onboarding projects and advises senior client stakeholders. The role coordinates cross-functional teams, maps legacy travel policies and workflows to Navan solutions, identifies technical risks, and advocates for customer needs. It also requires expertise in payment and expense programs and includes developing and delivering tailored training and change-management materials to drive adoption.
Requirements
- At least 4 years of experience in enterprise SaaS implementation, account management, project management, or corporate travel program management.
- Deep familiarity with corporate travel programs, including policy configuration, traveler profiles, approval workflows, reporting, and duty of care.
- Direct experience implementing or administering expense programs and/or corporate card programs.
- Understanding of month-end close processes.
- Strong project management ability, including managing complex data migration while remaining connected to broader business strategies.
- Inquisitive problem-solving ability and skill in developing solutions suited to client needs.
- Exceptional oral, written, and presentation skills, including the ability to explain complex technical concepts simply to diverse audiences.
- Willingness and ability to travel domestically and internationally to visit customers and prospects; travel is listed as 25%.
Nice To Haves
- Experience with cloud-based ERPs such as NetSuite, Sage Intacct, or QuickBooks Online.
- Experience with Salesforce, Jira, or similar project management and CRM platforms.
Responsibilities
- Lead complex, high-touch migrations from Reed & Mackay to Navan Premier, managing work streams, project plans, and timelines from kickoff through go-live.
- Serve as a trusted advisor to senior stakeholders, including travel managers, CFOs, and procurement leaders, and maintain high-quality communication and executive presence.
- Lead discovery to map legacy policies, workflows, preferred suppliers, reporting, and duty-of-care requirements to Navan solutions.
- Identify and partner with Sales on pre-engagement opportunities and RFP responses.
- Collaborate with Solutions Engineering, Product, Operations, Travel Experience/Support, Consulting & Supply, and Customer Success to resolve migration-specific complexities.
- Translate customer pain points and system gaps into actionable product feedback.
- Help customers identify potential technical risks and escalate them appropriately to support a seamless onboarding window.
- Design, develop, and deliver change-management and training programs, including written and video materials, standard operating procedures, and remote or on-site training.
- Capture migration insights, optimize process efficiency, develop work instructions, and scale the Navan Premier playbook.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
