Launch Manager, Navan Premier

Navan•San Francisco, CA

5h•$97,500 - $170,000

About The Position

The Launch Manager will serve as Navan’s primary representative for strategic Navan Premier clients during their transition from Reed & Mackay to Navan. The role owns the end-to-end migration experience, from discovery and data migration through go-live and early adoption, helping clients launch with confidence. The manager will bring enterprise travel program expertise and a consultative approach, build trust with senior client stakeholders, and become a subject matter expert on this migration path. The role also contributes to the migration playbook and influences product design through customer feedback. The position leads complex, high-touch client migrations and coordinates workstreams, project plans, and timelines. It includes advising senior stakeholders, mapping legacy travel policies and workflows to Navan solutions, supporting pre-engagement opportunities and RFP responses, and collaborating across technical, product, operations, travel support, consulting, supply, and customer success teams. Payment and expense expertise is required. The Launch Manager also designs and delivers tailored change-management and training programs, captures migration learnings, and improves processes and work instructions. The role requires domestic and international customer and prospect travel, estimated at 25%. The posted pay range is $97,500–$170,000 USD. For roles with on-target earnings, the range includes base salary and target incentive compensation.

Requirements

At least 4 years of experience in enterprise SaaS implementation, account management, project management, or corporate travel program management.
Deep familiarity with corporate travel programs, including policy configuration, traveler profiles, approval workflows, reporting, and duty of care.
Direct experience implementing or administering expense programs and/or corporate card programs.
Payment and expense expertise.
Understanding of month-end close processes.
Strong project management ability, including managing complex data migration while staying aligned with broader business strategies.
Inquisitive problem-solving ability to uncover solutions suited to client needs.
Exceptional oral, written, and presentation skills, including the ability to explain complex technical concepts simply to diverse audiences.
Willingness and ability to travel domestically and internationally to visit customers and prospects, approximately 25%.

Nice To Haves

Experience with cloud-based ERPs such as NetSuite, Sage Intacct, or QuickBooks Online.
Experience with Salesforce, Jira, or similar project management and CRM platforms.

Responsibilities

Lead complex, high-touch migrations from Reed & Mackay to Navan Premier, managing workstreams, project plans, and timelines from kickoff through go-live.
Serve as a trusted advisor to senior stakeholders, including travel managers, CFOs, and procurement leaders, with high-quality communication and executive presence.
Lead discovery to map legacy policies, workflows, preferred suppliers, reporting, and duty-of-care requirements into Navan solutions.
Identify and partner with Sales on pre-engagement opportunities and RFP responses.
Collaborate with Solutions Engineering, Product, Operations, Travel Experience/Support, Consulting & Supply, and Customer Success to resolve migration-specific complexities.
Translate customer pain points and system gaps into actionable product feedback.
Help customers identify potential technical risks and escalate them appropriately to support a seamless onboarding window.
Design, develop, and deliver change-management and training programs, including written and video materials, standard operating procedures, and remote or on-site training.
Capture migration insights, optimize process efficiency, develop work instructions, and scale the Navan Premier playbook.
Travel domestically and internationally to visit customers and prospects, approximately 25% of the time.