Launch Consultant, Senior Associate

EAB•Washington, DC

1d•$49,500 - $72,500•Remote

About The Position

The Launch Consultant supports the successful implementation and adoption of EAB’s Navigate360 and related student success technologies. This role combines project management, partner consultation, and change management support to help institutions operationalize student success strategies and achieve measurable outcomes aligned with their goals. The Senior Associate partners closely with institutional stakeholders and internal cross-functional teams to guide implementations from project kickoff through go-live and early adoption. This role plays a critical part in ensuring launches remain organized, collaborative, and outcome-oriented while helping partners navigate process change, workflow design, and technology adoption. This position is ideal for a highly organized and consultative professional who thrives in collaborative environments, enjoys solving complex operational challenges, and is motivated by improving student success outcomes through technology and process improvement. This position may be based in Washington D.C.; Richmond, VA; or is open to remote employment within the continental United States (with a preference to East Coast or willingness to work East Coast hours).

Requirements

Bachelor’s degree required.
3-5+ years of professional experience
Experience in consulting, client success, project management, implementation, higher education, or a related field preferred.
Demonstrated ability to manage multiple priorities and coordinate projects in fast-paced environments.
Strong written and verbal communication skills, including experience facilitating meetings, trainings, or stakeholder discussions.
Analytical thinking and problem-solving skills with the ability to synthesize information and support operational decision-making.
Ability to build collaborative working relationships with internal and external stakeholders.
Experience supporting organizational change, process improvement, or technology adoption initiatives preferred.
Willingness to travel up to 30% domestically (varies by product).
Valid driver’s license required.

Nice To Haves

Familiarity with student success technologies, student information systems, or advising workflows; Navigate360 experience preferred.
Experience coordinating technology implementations or SaaS onboarding initiatives.
Demonstrated ability to manage competing priorities while maintaining strong attention to detail and execution quality.
Comfort operating in evolving or ambiguous environments with a proactive and solutions-oriented mindset.
Experience collaborating across technical and non-technical teams to support successful outcomes.
Ability to communicate effectively with a range of stakeholders, including institutional leadership, advising teams, and technical administrators.
Interest in student success strategy, academic advising, retention initiatives, or higher education operations.
Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB’s mission, values, and aspiration.

Responsibilities

Manage and support implementation activities for EAB’s Navigate360 platform and related student success technologies from project initiation through go-live.
Coordinate project timelines, deliverables, and milestones to ensure successful and timely implementation outcomes.
Maintain detailed launch plans and proactively identify risks, dependencies, or implementation challenges.
Partner with institutional stakeholders to support workflow design, implementation planning, and adoption readiness.
Develop an understanding of institutional goals, advising models, and student success priorities to support effective technology adoption.
Facilitate partner discussions, trainings, and implementation meetings in collaboration with internal and external stakeholders.
Analyze advising and student support workflows to identify opportunities for operational improvement and effective platform integration.
Support campus change management efforts by helping partners build readiness, drive engagement, and encourage sustained platform adoption across advising and student support teams.
Collaborate with internal teams including Strategic Leaders, Product, Engineering, Data Services, and Partner Success to support partner needs and implementation success.
Serve as a day-to-day point of coordination for implementation activities, helping ensure alignment between institutional priorities and project execution.
Escalate implementation risks, blockers, or partner concerns appropriately and contribute to solution development.
Contribute feedback and insights to improve launch processes, implementation resources, and partner experience.
Support development and refinement of enablement materials, templates, and training resources.
Maintain accurate project documentation and communicate implementation progress clearly to internal and external stakeholders.
Adapt effectively to evolving priorities and bring structure and follow-through to complex projects.

Benefits

Medical, dental, and vision insurance plans; dependents and domestic partners eligible
20+ days of PTO annually, in addition to paid firm and floating holidays
Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
401(k) retirement savings plan with annual discretionary company matching contribution
Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
Employee assistance program with counseling services and resources available to all employees and immediate family
Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
Fertility treatment coverage and adoption or surrogacy assistance
Paid parental leave with phase back to work program for birthing and non-birthing parents
Access to milk shipping service to support nursing employees during business travel
Discounted pet health insurance coverage for dog and cat family members
Company-provided life, AD&D, and disability insurance
Financial wellness resources and membership in a robust employee discount program
Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities