Veterinary Launch Operations Associate

Nightingale Veterinary Partners • New York, NY

4d • $58,000 - $65,000 • Onsite

About The Position

Nightingale Veterinary Partners is seeking a Launch Operations Associate to support the opening of new veterinary practices and provide regular coverage at existing hospitals. This junior-level, hands-on role requires previous veterinary hospital experience. During a launch, this person will typically spend four to six weeks onsite preparing the hospital and supporting the team through go-live. When not assigned to a launch, they will work regular shifts at our existing practices. The role requires out of state travel, including overnight stays several times per year.

Requirements

• Previous veterinary hospital experience is required
• Ability to stand and walk for extended periods
• Ability to unpack, move, and organize equipment and supplies
• Ability to lift up to 40 pounds
• Reliable transportation

Nice To Haves

• Experience as a veterinary assistant, technician, client service representative, or similar role is preferred
• Strong organization, follow-through, and communication skills
• Comfortable with physical, administrative, and basic technical tasks
• Able to work independently and manage changing priorities
• Comfortable traveling and working early mornings, evenings, or weekends

Responsibilities

• Receive, unpack, organize, and track equipment and supplies
• Match packing slips to purchase orders and report missing or damaged items
• Stage equipment and supplies in the correct rooms and keep work areas organized
• Maintain a punch list and track outstanding items
• Coordinate with delivery drivers, vendors, and installers
• Take photos, document issues, and follow up on incomplete work
• Prepare rooms, workstations, and supplies before staff arrive
• Help staff set up and log in
• Answer basic questions about supplies, rooms, and equipment
• Restock supplies and test labels, barcodes, phones, printers, and payment terminals
• Escalate operational issues as they arise
• Work regular shifts at existing veterinary hospitals based on staffing and operational needs
• Test logins, printers, phones, scanners, tablets, internet, email, shared drives, and payment terminals
• Confirm basic ezyVet functions, templates, permissions, and printing
• Troubleshoot simple issues, open support tickets, and escalate problems as needed

Benefits

• Comprehensive medical, dental and vision coverage
• FSA/HSA
• Generous paid time off, up to 120 hours of PTO per year
• 401(k) with a company match
• Paid Parental Leave
• Scrub Allowance
• Elective benefits through MetLife
• Employee pet discounts
• Discounted pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed