Large Loss Project Manager

Thomasville Restoration•Baltimore, MD

About The Position

Thomasville Restoration is adding a Project Manager to support its growth and its mission of putting families’ homes and lives back together across the Mid-Atlantic. The role covers West Philly, West Chester, Reading, and Wilmington. The Project Manager serves as the homeowner’s trusted guide throughout the reconstruction process, coordinating schedules and subcontractors and aligning funding, materials, and communication. The position manages restoration projects ranging from $1,000 to $60,000, with approximately 22–28 active projects at a time, while helping reduce homeowner stress and protect their investment.

Requirements

At least 3 years of experience managing construction or home improvement projects.
Knowledge of job cost analysis and profitability; QuickBooks experience is preferred.
Self-motivated, organized, and accountable for results.
Strong leadership, interpersonal, and communication skills across email, text, and phone.
Problem-solving ability and capacity to make independent decisions.
Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
Customer-service orientation and ability to build strong relationships with teammates, vendors, and homeowners.
Proficiency in Microsoft Word and Outlook.
Empathy, compassion, high integrity, and honesty.

Nice To Haves

Experience with Next Gear’s Dash project software or similar.

Responsibilities

Ensure 100% compliance with Thomasville’s Project Concierge Playbook.
Manage restoration projects ranging from $1,000 to $60,000 and oversee approximately 22–28 active projects at a time.
Create long- and short-term plans, set milestones, and meet deadlines.
Break down project budgets across all trades and components of restoration projects.
Advocate for additional insurance proceeds when necessary to secure project funding.
Delegate project tasks to suitable in-house teams or subcontractors.
Communicate consistently with homeowners and subcontractors to set expectations and maintain alignment.
Coordinate with insurance adjusters and representatives on project goals, funding, and timelines.
Provide weekly progress updates to the Thomasville team and insurance adjusters.
Adjust schedules and targets as needed to meet deadlines and maintain profitability.
Order and manage materials and equipment to keep projects on track.
Collect and process change orders as required.
Submit receipts and verify the accuracy of job costing within QuickBooks.
Make effective decisions among available options to move projects forward.
Use conflict-resolution strategies to address challenges.
Assist with collections, including deductibles, milestone payments, and signatures.
Coordinate schedules and manage subcontractors throughout reconstruction.