Large Group Account Lead
About The Position
Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Large Group Account Lead, you’ll be at the center of the employer experience—building trusted relationships, guiding large employer groups through complex moments, and ensuring they feel confident, supported, and successful at every stage of their journey. You’ll collaborate with dedicated colleagues, embrace a spirit of innovation and ownership, and build an enriching career with us while helping employers deliver meaningful benefits to their people. Collaborate with dedicated colleagues, embrace a spirit of innovation, and build an enriching career with us.
Requirements
- Strong relationship‑building, communication, and problem‑solving skills with the ability to manage complex situations, take proactive ownership, collaborate cross‑functionally, and maintain composure in a fast‑paced, regulated environment.
- 4+ years of experience in customer service, employer service, account support, benefits administration, operations, or a related field
- Experience supporting external customers or business stakeholders and resolving complex, multi‑issue inquiries
- Bachelor’s degree or equivalent relevant experience
Nice To Haves
- Preferred experience in healthcare, benefits administration, financial services, or another regulated service environment.
Responsibilities
- Serve as a trusted partner for large employer groups, building strong, consultative relationships that drive satisfaction, retention, and long‑term success
- Take ownership of the employer service experience by anticipating needs, identifying risks early, and keeping relationships healthy and on track
- Lead the resolution of complex, high‑impact service issues, ensuring accuracy, accountability, and root‑cause solutions
- Act as a strong advocate for employers, coordinating across internal teams to drive timely outcomes and reinforce the value of Alegeus solutions
- Communicate with clarity and confidence, providing proactive updates, guidance, and education to employers and internal stakeholders
- Deepen your expertise in Alegeus platforms, plan design, and CDH products while contributing to continuous improvement and team initiatives
Benefits
- A flexible work environment
- Competitive salaries
- Paid vacation
- Paid holidays
- Robust professional development programs
- Comprehensive health, wellness, and financial packages
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
