Large Account Technical Assistant - Hybrid

Selective Insurance Company of America•Indianapolis, IN

5d•Hybrid

About The Position

At Selective, we don't just insure uniquely, we employ uniqueness. Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work® in 2025 for the sixth consecutive year. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs. Service existing Large Accounts as well as quote and issues new business to contribute to the department’s growth, retention, service, and quality assurance goals. Work closely with Underwriters, Account Managers, and Agents, performing various underwriting support responsibilities for large and loss sensitive accounts. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

Requirements

Demonstrate proficiency in the usage of all supplied desktop tools; including the automated underwriting system and email.
Display confidence and a willingness to take ownership of a request or problem.
Demonstrate strong verbal and written communication skills.
Demonstrate the ability to see the big picture while responding to changing conditions.
High school diploma or equivalent
5-7 years of Commercial Lines experience

Nice To Haves

Insurance Institute of America (IIA) Certification preferred.

Responsibilities

Apply rules and rates to unique rating situations involving new and renewal policies and endorsements and apply this criteria to accommodate the commercial lines automated system or other automated systems as required.
Rate policies and/or prepare quotes as required, including checking internet for website information (i.e. superpages.com & bluebook.com), and checking machinerytrader.com for all IM pieces greater than $100,000. Work within specific authority levels to quote and modify risks within territorial assignment in accordance with accepted underwriting guidelines. Apply knowledge and understanding of coverage forms, rating plans, company guidelines, and individual authorities.
Processes or assists in the processing of new policies, renewal policies, endorsements, manual policy issuance including OFAC screening, handle BOR’s in accordance with established guidelines and process reports, payment, and correspondence under the direction of assigned underwriters.
Assist underwriting unit in obtaining and analyzing reports regarding risks. Analyze risk documentation (e.g.: applications, loss experience, Safety Management surveys, Risk Meter reports, WCP Experience Modification Data Sheets, ISO Specific Rates, MVR's, etc.).
Input underwriting information regarding new or renewal policies on appropriate automated systems, and utilize other available automated systems efficiently and effectively. Responsible for the maintenance of account files (i.e. paper and automated), checking and updating account information, and filing and archiving files to ensure prompt and accurate service. Ensure proper pricing of individual risks through proper classification, accuracy of information and adherence to company underwriting standards and philosophy.
Analyze and process Workers Compensation bureau notices for all States associated with Region. This will require the understanding of each State’s requirements for reporting experience mod changes whether paper or electronic, electronic filing with NY and being proficient in utilizing reporting tools provided by the different bureaus and NCCI.
Handle verbal and written correspondence with agents and/or insureds as required. Maintain suspense system for outstanding underwriting items.
Identify exposures and make proactive recommendations. Identify authority referrals; prepare facultative reinsurance, individual risk and retro filing submissions.
Investigate and resolve policy related inquires and problems (e.g.: bureau criticisms, DMV problems, MVR issues, ITV's, etc.).
Service customer billing inquiries which requires the ability to reconstruct account billing activity based on knowledge of the billing system, develop payment plans beneficial to company and client adhering to company guidelines and authority level, and conduct appropriate follow up to confirm adherence to revised payment plan. Record actions through billing system based on reporting guidelines.