Lantern Lead Shelter Coordinator

Flagstaff Shelter Services•Flagstaff, AZ

About The Position

The Lantern Lead Shelter Coordinator leads shelter staff and supports continuity of care for clients by maintaining effective relationships with coordinators, case managers, on-site service providers, community partners, and donors or volunteers. The role helps maintain a safe, healthy, sanitary, and professional shelter environment; responds to crises; supports staff through communication, meetings, and role coordination; and ensures confidentiality and compliance with shelter procedures. The coordinator is responsible for accurate shift handoffs and documentation, including end-of-shift reports, consequence lists, incident reports, significant client interaction and event reports, and property walk sheets. The role also uses the HMIS system and ensures data quality. Weekend availability is sought. The position requires availability for the 3:00 PM–11:00 PM and/or 11:00 PM–7:00 AM shifts, and may include additional shifts and holidays as requested. Part-time or full-time schedules are available.

Requirements

Knowledge of the homelessness population, medically vulnerable individuals, substance abuse, domestic violence, addictions, criminal backgrounds, and individuals with disabilities.
Knowledge of Flagstaff Shelter Service resources and ability to navigate community resources for clients.
Knowledge and skill in providing and modeling de-escalation and conflict mediation for shelter clients and staff.
Ability to intervene and de-escalate crisis situations appropriately while providing oversight and supervision to maintain a safe and healthy environment.
Knowledge of basic computer software programs and systems.
Knowledge of strong workplace ethics.
Knowledge of basic confidentiality practices.
Active listening and critical-thinking skills.
Sound judgment and decision-making skills.
Strong written and verbal communication skills.
Dependable attendance and job performance.
Ability to meet attendance, overtime (if necessary), and other reliability requirements of the job.
Ability to multitask and perform well under pressure.
Flexibility and adaptability to changing organizational needs.
High school education, GED, or equivalent.
Weekend availability.
Availability to work 3:00 PM–11:00 PM and/or 11:00 PM–7:00 AM.

Nice To Haves

Two years of experience working in a human services field, or equivalent knowledge, skills, and abilities.
CPR/First Aid Certification.
Food Handlers Certification.
Driver’s License.

Responsibilities

Lead by example through informed decision-making, honesty, transparency, and appropriate rapport with staff, clients, and community partners.
Maintain positive working relationships with coordinators, case managers, and on-site service providers to support continuity of care.
Attend team meetings and training.
Conduct regular meetings with Coordinators to promote consistency, address areas for improvement, and recognize contributions.
Maintain professionalism with vendors, in handling requests, and in interactions with community partners.
Provide quality crisis intervention and seek appropriate support in difficult or emergency client situations.
Manage communications with the public service program and donors or volunteers as they arise.
Protect client rights and confidentiality, and do not share information without consent.
Monitor sanitary conditions and report concerns to the Shelter Manager.
Become trained and skilled in the HMIS system, including documentation, entries, and training.
Ensure HMIS data quality-control processes are complete and accurate.
Monitor Standard Operating Procedures (SOPs) for compliance.
Communicate and coordinate team assignments when necessary.
Consult with the Shelter Manager as needed and appropriate.
Communicate with staff from the previous shift during shift change and summarize events for the next shift’s staff.
Review and maintain accurate, up-to-date end-of-shift reports, consequence lists, incident reports, significant client interaction reports, significant event reports, and property walk sheets.
Work weekends, additional shifts, and holidays as requested.
Perform other duties as assigned that align with program goals.