Landside Operations Officer (Parking and Transportation) - Denver International Airport

City and County of Denver • Denver, CO

8d • Onsite

About The Position

We are looking to hire our next Landside Operations Officer to join our Parking and Transportation team! With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join DEN's diverse, inclusive and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver.

Requirements

• Graduation from high school or the possession of a GED, HiSET, or TASC Certificate.
• Four (4) years of experience of the type and at the level of Aviation Operations Representative, Landside Operations Service Agent, or equivalent role within an aviation environment.
• Requires a valid Driver’s License at the time of application. Licenses and certifications must be kept current as a condition of employment.
• FBI criminal background check is required for all positions at Denver International Airport (DEN).
• Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment.
• By position, a pre-employment physical/drug test may be required.
• Denver International Airport is a 24/7/365 team operation. If staffing challenges arise, weather conditions warrant, or an emergency crisis occurs, all DEN employees will be required to work extended hours and/or alternative shifts (including nights, weekends, and holidays).

Nice To Haves

• Delivering Results - Sets high standards for quality, quantity, and timelines. Focuses on customer needs and satisfaction. Consistently achieves project goals.
• Integrity/Honesty - Displays a high standard of ethical conduct and understands the impact of violating these standards on an organization, self and others; chooses an ethical course of action; is trustworthy
• Customer Service – Interacts with customers in a friendly and professional manner, works to resolve issues quickly and effectively, and is knowledgeable about transportation options and parking facilities. Manages and resolves conflicts, confrontations, and disagreements in a positive and constructive manner to minimize negative personal impact.
• Attention of Detail – Is thorough when performing work and conscientious about attending to detail.
• Critical Thinking & Decision Making — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Makes sound, well informed, and objective decisions, perceives the impact and implications of decisions, commits to action, even in uncertain situations, to accomplish organizational goals, causes change.
• Decisiveness - Makes well-informed, effective, and timely decisions, even when data are limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions.
• Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others and relates well to different people from varied backgrounds and different situations.
• Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations.

Responsibilities

• Performs specialized, professional, and complex duties assisting the Landside Operations Supervisor in overseeing the parking operations at the terminal, hotel transit center, airport parking lots, and along airport roadways in and around the terminal to ensure the safety of the traveling public and the efficient operation of the airport.
• Patrols and resolves operational problems, emergencies, compliance issues, and other unusual situations in the airport parking lots to ensure the safety of the traveling public and the efficient operation of the airport.
• Monitors operational activities of contracted parking management providers, towing contracted providers and contracted busing providers for public and employee parking lots.
• Monitors public and employee parking operations in conjunction with the Denver Police and initiates action as appropriate to resolve problems and enforce airport security requirements.
• Monitors and resolves problems involving traffic flow through airport parking areas, including the 61st & Pena Station parking lot.
• Responds to medical, public safety, security, and various other problematic emergency situations on all airport parking lots and surrounding roadways.
• Advises Landside Operations Supervisor of the status of the emergency and ensures appropriate resources are available to resolve the situation effectively.
• Coordinates and directs the activities of other airport personnel as appropriate.
• Enforces DEN Airport Rules and Regulation requirements for parking at the terminal, airport parking lots, and roadways in conjunction with Denver Police, Terminal Operations, and contracted security guards.
• Enforces airport security requirements and the City and County of Denver, Section 54-2 of the Revised Municipal Code, and in accordance with the provisions of Sections 54-786 (c), 54-788 and 54-419(b) of the Revised Municipal Code, as amended, all airport parking lots and other airport landside facilities.
• Coordinates landside activities related to parking operations, and severe weather for passengers and other entities at the terminal and landside facilities and parking lots.
• Coordinates charter bus movements at the terminal for conventions, groups, and special events.
• Performs the Landside Operations unit function regarding traffic control, code enforcement, customer service, train system failures, medical emergencies, power failures, hazardous material incidents, bomb threats, and other emergencies.
• Monitors vehicle traffic at the terminal and parking lots to ensure a safe and efficient flow of incoming and outgoing passengers.
• Coordinates with airlines, federal agencies, other airport customer service personnel, and airport volunteers to provide assistance and customer service to passengers.
• Conducts inspections of the terminal and landside facilities, parking lots, and issues work orders through the maintenance center to address maintenance and repair needs.
• Authorizes temporary shutdowns of airport parking lots for maintenance purposes, construction activities, and deliveries.
• Monitors and assesses the completeness of maintenance and repair work and requests corrective action if necessary.
• Remains current on all updates to local and federal regulations, Airport Security Program, and TSA security directives.
• Assists in the planning, coordinating, and implementing plans for snow emergencies, stranded passenger’ transportation, and other operational contingencies.
• Assists in the orientation and training of new incumbents to the classification, performing and demonstrating the duties of the classification.
• Communicates evaluation of the trainee to the Landside Operations Supervisor.
• Maintains a mentoring program for interested candidates in Landside Operations, allowing individuals an opportunity to become familiar with the job.
• Assists the City Attorney with city liability claims to prevent or mitigate losses to the City in litigation as a witness or through deposition.
• Appear in court is subpoenaed to testify regarding issued citations.
• Prepares electronic logbook entries of daily events, carrier contacts, inspections, maintains databases and prepares reports as needed.
• Monitors, documents, and evaluates several airport contracts via log entries, metrics, and statistical data to provide airport patrons with the most efficient movement of passengers.
• Advises other airport operation divisions of potential impacts on their operations.
• Performs other related duties as assigned.
• Employees may be re-deployed to work in other capacities in their own agencies or in other City agencies to support core functions of the City during a City-wide emergency declared by the mayor.
• Any one position may not include all of the duties listed. However, the allocation of positions will be determined by the amount of time spent performing the essential duties listed above.

Benefits

• Competitive medical plans, dental, and vision insurance - eligible within 1 month of your start date
• Pension Plan (DERP) and Retirement Plan
• Accrue 140 hours of PTO within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
• Short-Term and Long-Term Disability
• CARE Bank, Family Leave Benefits
• Employee Assistance Program, Employee Volunteer Program
• EcoPass (unlimited free RTD bus/train rides)
• Learning and Development Opportunities; Courses and Career Development Resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED