Landside Operations Co-Op I

City of Charlotte

22h•Onsite

About The Position

This position exists to assist with the Charlotte Douglas International Airport, Landside Operations Employee Parking and Customer Service section in providing customer service resolutions and help with researching parking issues and discrepancies. The person in this role will also work on special projects and assist with the activation and deactivation of employee parking cards. This role requires strong interpersonal skills and problem-solving skills, with the ability to manage multiple assignments in a fast-paced environment. The work requires initiative, time management, proficiency in Microsoft Excel, database systems, and excellent communication. Work is evaluated based on customer feedback, observation, and work product. This is A paid opportunity, for students pursuing a degree, to earn relevant work experience within a chosen career. Works full time (40/hr week) and eligible for City benefits.

Requirements

Current enrollment in an accredited college or university leading towards a bachelor's degree with major course work in a related field of study specific to the departmental and/or work assignment.
Bachelor or Master student at an accredited college or university.
Skills to provide first-rate customer service for internal and external customers.
Skills to effectively and independently use Excel, Word, PowerPoint, and Outlook.
Skills to compose, edit and print professional letters and memos in Word, enter data in Excel, and compose professional emails, enter and organize data, and schedule appointments in Outlook.
Skills to effectively and discreetly convey information.
Skills to take initiative, investigate and solve problems.
Skills to manage time well and keep work organized in an effective manner.
Ability to handle increasingly complex / confidential / sensitive executive level duties.
Ability to express ideas effectively, both orally as well as in writing.
Ability to identify and analyze problems and identify possible solutions in support of established goals.
Ability to identify and effectively respond to issues, concerns, and needs.
Ability to work independently as well as a team member with diverse workgroups.
Ability to maintain effective working relationships with co-workers, other City departments, and the public, representing the Airport in a positive manner.
Positions in this class typically require sitting, standing, and walking.
Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time.
Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
Adequate vision, hearing, and speech required
Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data
Ability to operate in an environment with frequent interruptions
Comprehend written information in work related documents
Ability to hear, understand and distinguish speech

Responsibilities

Helps in providing customer service and administrative support to the Landside Operations Section of the Airport Operations Division and the CLT Employee Parking and Customer Service Program.
Assist in researching customer service issues for Employee Parking, Bus Operations, Parking and Online Booking.
Enter and update information in the CLT Employee Parking Database.
Assign, activate, track and de-activate Employee Parking Access Credential (PAC) Cards and hangtags.
Provides courteous and helpful service to internal and external customers in person, in writing and over the phone.
Completes special projects and performs directed research.
Performs data entry, completes reports, and maintains records.
Research, maintain, and distribute compiled data for various reports, records, and documents.
Files, faxes, copies, and compiles documents.
Support other Airport Operations Sections by performing assistance duties for irregular and emergency operations such as crowd control, fire watches, escorts, and other duties deemed necessary for continuity of operations.
Work on public areas to assist with wayfinding, crown control and answer customer questions other duties, as assigned.