Landside Operation Service Agent (Lost and Found Agent) - Denver International Airport

City and County of Denver • Denver, CO

3d • $24 - $29 • Onsite

About The Position

Denver International Airport has an opening for a Lost & Found Agent (LSA I) to join our Parking and Transportation Department. Our customer base includes 54 million passengers that fly out of DEN every year as well as all airport employees including airlines and concessionaires. The Lost and Found team processes an average of 3,000 lost items per month and routinely handles thousands of customer interactions in-person, on the phone and via email. If you enjoy working in a fast-paced, customer focused environment, this is the right opportunity for you.

Requirements

• Minimum of two years customer service experience in a fast-paced environment
• Demonstrated ability to handle multiple tasks with constant interruptions
• Demonstrates excellent attention to detail
• Experience in cataloging, data entry, or warehousing
• Excellent team player
• Microsoft Office skills, at least at an intermediate level
• Excellent communication skills
• Experience providing customer service over the phone
• Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Two years' experience performing cashiering, contract monitoring, inspection, or customer service work requiring the explanation of rules, codes, regulations, and procedures
• Requires a valid Driver's License at the time of application.
• FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment.
• By position, a pre-employment physical/drug test may be required.

Nice To Haves

• Additional appropriate education may be substituted for the minimum experience requirement.

Responsibilities

• Ability to multi-task frequently, managing multiple projects, with constant interruptions
• Provide excellent customer service to both internal and external customers
• Provide information regarding Lost and Found to employees of the city, airlines, tenants, vendors, and the general public
• Communicate professionally through phone calls, in person, electronically, and written correspondence
• Adhere to Lost and Found policies and procedures and City Municipal Codes in regard to lost or confiscated property
• Catalogues items in database and stores items appropriately
• Researches ownership of items to return to owners
• Verifies ownership of items before release and documents all steps in database system
• Processes shipping of items to owners
• Ability to drive city vehicles
• Requires some airfield driving

Benefits

• Competitive medical, dental and vision plans effective within 1 month of start date
• Pension Plan (DERP) and Retirement Plan
• Accrue 140 hours of PTO within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
• Short-Term and Long-Term Disability
• CARE Bank, Family Leave Benefits
• Employee Assistance Program, Employee Volunteer Program
• EcoPass (unlimited free RTD bus/train rides)
• Learning and Development Opportunities; Courses and Career Development Resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED