Airport Queue Line Attendant - Denver International Airport

Goodwill of Colorado • Denver, CO

3d • Onsite

About The Position

The Airport Queue (Line) Attendant located at Denver International Airport will have experience delivering exceptional service. Work within a culture that is personified by its employees, people who share a single focus and are inspired to offer great service. The role is simple but important: help passengers navigate the security line, keep traffic moving efficiently, answer basic questions, and create a positive experience with a friendly smile and confident presence.

Requirements

• A High School diploma or equivalency is required.
• Previous customer experience and ability to work effectively under pressure in a dynamically changing environment.
• Located at Denver International Airport, 8500 Peña Blvd, Denver, CO 80249
• Must be at least 21 years of age.
• Must be able to pass a background check to pass the airport badging process.
• Must be able to lift 50 lbs.
• Must be on your feet for 8 hours a day.
• Expect walking 15,000 steps/day.
• Must have Voice that can Project to Direct People and Keep the Masses moving to TSA Pre-Check and ultimately Through TSA to Gates.
• Expect a lot of questions and answering the same questions over and over like “Where is the bathroom?”
• Fast paced environment.
• Multitasking.
• Communication by walkie talkie the incumbent must be able to take direction and communicate with device.
• In accordance with the CLIENT’S security and background requirements, the incumbent must pass a thorough background check per the CLIENT’s contract. This may include a criminal history search, CBI/FBI fingerprints, CBI name check, MVR/DMV search, psychological screening, sex offender search, SAM/OIG search, CAPS check, DORA check, drug and/or alcohol screening, DOT testing, or any additional requirement set forth by the CLLENT to ensure security compliance.

Nice To Haves

• Commitment to serve people.

Responsibilities

• Work on a team that is built around adaptability and flexibility, service, passion, professionalism, ethic for work integrity, communication, and teamwork.
• Welcome travelers and their loved ones, explaining the Queue or “Line process.”
• Assist travelers that may be Veterans, Preferred Fliers, or those with special needs to help them navigate through the queue process.
• Respond to a wide variety of traveler requests by accurately assessing their needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.
• Provide wayfinding and customer services to the general public (restroom, parting locations, etc.).
• Manage the Queue (Line) systems at each of the TSA security checkpoints including verification of appropriate credentials prior to entering into the queue systems.
• Maintain equal utilization of all TSA security checkpoints by diverting passengers to the checkpoints with the lowest wait time, being mindful of passenger walk times required to move from one location to another.
• Log and report checkpoint data metrics to include checkpoint wait times, available screening lanes, travel document check positions, and other checkpoint data.
• Follow established post orders.

Benefits

• Eligible for Paid Sick and Safe Time (PSST) under the Healthy Families and Workplaces Act.
• Employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate.
• Public Service Loan Forgiveness Program (PSLF) eligible employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED