Landscape Enhancement Project Manager

Miller Creek Lawn & Landscape•Duluth, MN

8d•$26 - $35•Onsite

About The Position

The Enhancements Operations Manager is responsible for leading and managing the company’s Enhancement Division, overseeing day-to-day operations, crews, and performance across all enhancement services. This role provides operational leadership for landscape projects. This position is critical to delivering high-quality service, developing strong teams, maintaining excellent client relationships, and driving department efficiency and profitability. The ideal candidate is a hands-on leader with strong technical knowledge, proven management experience, and a customer-first approach.

Requirements

5+ years of experience in landscape operations
3+ years of supervisory or management
Proven ability to lead, develop, and retain high-performing teams
Strong communication, organization, and problem-solving skills
Ability to manage priorities in a fast-paced, seasonal environment
Clean and Valid Driver's License (Required)
MN DOT Medical Card (Required)

Responsibilities

Lead and manage all enhancements crews
Train, supervise, and develop team members to ensure safety, productivity, and quality workmanship
Establish & fill staffing levels based on workload, seasonality, and departmental needs and communicate these needs to HR.
Ensure compliance with company policies, safety standards, and DOT requirements
Plan and oversee daily, weekly, and seasonal enhancement schedules
Coordinate labor, equipment, and resources across multiple crews
Monitor all enhancement contracts to ensure scope, timelines, and quality standards are met
Oversee equipment maintenance to ensure readiness and reliability
Support continuous improvement of systems, workflows, and standard operating procedures
Serve as the primary point of contact for enhancement clients
Maintain professional, discreet, and responsive client communication
Conduct site visits and client meetings to understand expectations and service needs
Ensure client satisfaction, retention, and long-term account growth
Identify opportunities for cross selling services and expanding existing accounts
Prepare and execute change orders accurately and in a timely manner
Collaborate with Sales division to meet departmental growth and profitability goals
Monitor field operations to ensure consistent quality across all services
Identify and resolve operational issues or service deficiencies
Establish and enforce quality standards and best practices
Use performance data and field feedback to improve efficiency and outcomes
Lead winter snow and ice removal operations
Ensure crews, equipment, and materials are prepared for snow events
Manage departmental labor, materials, and equipment budgets
Oversee equipment repairs and expenses
Manage enhancements inventory
Provide technical guidance related to landscape
Stay current on industry best practices, safety standards, and equipment advancements
Act as a liaison between clients, crews, and company leadership
Utilize landscape management software and digital tools for scheduling, reporting, and coordination
Work closely with other Operation Managers to align enhancement operations with company goals
Maintain a strong in-field presence, working on job sites and at company facilities
Lead by example through visibility, professionalism, and hands-on support