Landlord Relationship Specialist

Baltimore Regional Housing Partnership•Baltimore, MD

27m•Hybrid

About The Position

The Baltimore Regional Housing Partnership (BRHP), which operates the Baltimore Housing Mobility Program, is a 501(c)(3) that assists over 4,000 qualified families in moving from areas of concentrated poverty and obtaining quality and affordable housing in communities with strong schools, low crime, and ample job opportunities in high opportunity areas within Baltimore City and Anne Arundel, Baltimore, Carroll, Harford, and Howard Counties. BRHP is accepting applications for a Landlord Relationship Specialist who will be responsible for recruiting new landlords and maintaining strong relationships with existing landlords. The Landlord Relationship Specialist will report directly to the Inspections Supervisor. This is an exciting opportunity for a candidate to join one of the most innovative Housing Choice Voucher and housing mobility programs in the country.

Requirements

Honesty and integrity
Strong work ethic
Professional behavior and respect for colleagues, clients and external partners
Collaborative, supportive approach to work, open-minded to learning new process with an ability to manage change
Ability to work in a fast-paced, team environment
Ability to handle and prioritize multiple projects, deadlines, and excellent time management
Experience working with a diverse population
Sense of humor
Track record of reliable attendance and punctuality
Ability to gain thorough knowledge of and to interpret and implement BRHP’s policies and procedures
Ability to act as a representative of BRHP to the public
Excellent customer service and organizational skills
Strong attention to detail
Ability to perform the duties of the position with minimal direction through their own initiative
Ability to work in a time-sensitive environment.
Excellent work ethic and the ability to be at work on time and punctual.
Ability to use the internet to research and obtain information related to available rental housing
Familiarity with Baltimore region rental housing market
Excellent written and oral communication skills
Ability to work with tracking spreadsheets and databases
Bachelor’s degree
Three to five years of relevant experience
Valid driver’s license and automobile insurance

Nice To Haves

Obtain Housing Choice Voucher Specialist within 120 days of employment

Responsibilities

Recruit new landlords and units into the Baltimore Housing Mobility Program
Communicate with property owners and participants to help resolve landlord complaints
Facilitate and conduct the rent increase process
Conduct landlord briefings and participate in regional events to encourage landlord participation
Prepare and update communications to landlords and participants
Regularly updates internal tracking databases
Coordinate unit referrals and leasing activities with internal customers
Perform other duties as assigned.