Relationship Specialist

International Finance Bank • Miami, FL

3d • Onsite

About The Position

At International Finance Bank (IFB), our people are at the heart of everything we do. We are committed to fostering a culture of integrity, collaboration, and continuous growth while delivering exceptional financial services to our clients. IFB offers an environment where professionals are encouraged to lead with purpose, embrace change, and make a meaningful impact for our clients and communities.

Our Mission is rooted in serving our clients, our people, and our communities with integrity and purpose. We are committed to creating a seamless and secure customer experience built on trust, transparency, and effective communication, while delivering innovative financial solutions that support long-term growth. Guided by high ethical standards, IFB fosters a culture of continuous learning, collaboration, and accountability, empowering our employees to grow professionally, contribute meaningfully, and uphold the values that drive sustainable success for our clients, shareholders, and the communities we serve.

IFB’s Values of Exemplariness, Closeness, Decisiveness, and Soundness guide how we work and serve others. We lead with integrity, build trusted relationships, act with confidence and accountability, and make responsible decisions that support sustainable growth and long-term success.

Requirements

• Technical studies
• Business Administration
• General Banking, ABA Online Training, Cornerstone of Banking
• 6 months-1 year of experience in the position
• Clear Communication Skills
• Customer Service & Client Relationship Management
• Digital & Technology Proficiency (online banking platforms, adaptability to new systems)
• Microsoft Office Suite (Excel, Outlook, PowerPoint), DocuSign, Adobe

Nice To Haves

• English and Spanish

Responsibilities

• Collaborates with management to develop strategies for enhancing customer relationships and engagement that align with the organization’s goals.
• Builds and maintains strategic partnerships with internal teams and external stakeholders to enhance the customer experience and streamline service delivery.
• Develops and implements communication plans to engage customers through various channels (e.g., emails, newsletters, events) to keep them informed about new products, services, and promotions.
• Serves as a point of contact for resolving customer inquiries and complaints, working collaboratively with internal teams to address concerns and enhance customer satisfaction.
• Maintains regular communication with customers to foster strong relationships, ensuring their ongoing needs are met and identifying opportunities for additional services.
• Prepares reports on customer engagement metrics, including satisfaction scores, retention rates, and feedback analysis to support management decision-making.
• Analyzes customer interactions and service levels to identify trends and areas for improvement within the organization.
• Perform other duties as assigned by leaders.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree