Lakeside Lodging Concierge - NW Trek Wildlife Park

Parks Tacoma•Northwest Trek Wildlife Park, WA

10d•Onsite

About The Position

The Lakeside Lodging Concierge at Northwest Trek Wildlife Park supports an immersive guest experience in a unique wildlife setting. This role serves as the on-site host and primary park representative during overnight stays in Trek’s A-Frame, Cabin, and Cottage lodging. Blending hospitality, safety oversight, and operational support, the Concierge ensures guests feel welcomed, informed, and secure throughout their nature-based stay. This position requires independence, strong communication skills, and the ability to respond confidently in a remote, outdoor environment. The role is responsible for overseeing the lodging area, supporting operations, and addressing guest needs during overnight stays. Parks Tacoma is a CAPRA-accredited and AZA-accredited, independent park district that leads efforts to build a healthy, sustainable community. Located in Tacoma, Washington, Parks Tacoma's mission is to create healthy opportunities to play, learn, and grow. The independent park district spans the city providing a wide range of life-enriching destinations and services, including 70+ parks, 80+ miles of trails, 1,000+ acres of urban forest, 66 playgrounds, four community centers, Point Defiance Zoo & Aquarium, Northwest Trek Wildlife Park, Point Defiance Park, and much more. Our work is guided by eight core values that are the foundation of our actions and goals: innovation, excellence, equity, inclusiveness, sustainability, accountability, safety, and fun. Northwest Trek Wildlife Park is dedicated to conservation, education and recreation by displaying, interpreting, and researching native Northwest wildlife and their natural habitats. The 725-acre zoological park opened in summer of 1975 and attracts over 200,000 visitors annually. It is nationally accredited by the Association of Zoos & Aquariums (AZA), which ensures rigorously high standards of animal welfare, veterinary care, conservation, education and more. Northwest Trek is operated by Parks Tacoma, the oldest independent park district in Washington. Our Mission: Awakening a connection to Wild Life with everyone in the Pacific Northwest. For more information, visit www.nwtrek.org.

Requirements

At least 21 years of age with a high school diploma or equivalent certification
Ability to work independently during overnight shifts in a remote, outdoor environment
Ability to work a flexible schedule: overnight, holidays and extended shifts as needed for guest lodging operations.
Valid Driver's license with acceptable driving record (a driving abstract will be required upon hire at applicant's expense).
Ability to obtain a valid CPR and First Aid Certification
Experience in hospitality, guest services, or other public-facing roles.
Knowledge of natural ecosystems, wildlife, and conservation topics.
Proficiency with basic computer applications (word processing, spreadsheets, databases).
Commitment to racial, social, and economic equity issues and working effectively with people from diverse backgrounds and cultures.

Responsibilities

Deliver exceptional customer service to guests throughout their stay, serving as a welcoming and professional host dedicated to creating a memorable overnight experience.
Provide overnight site oversight, facility and grounds support, operational assistance for recreation participants, and helping maintain the safety and security of the facility.
Greet guests upon arrival, facilitate check-in/check-out, and provide orientation to lodging and park amenities, regulations, and schedule.
Share knowledge of the park, wildlife, and experiences to enhance guest engagement.
Proactively anticipate and respond to guest needs while fostering an inclusive environment that respects and values the diverse perspectives and experiences of all individuals and groups.
Ensure proper rental and event procedures are followed and respond promptly and professionally to guest questions, requests, and concerns.
Provide shuttle service to and from designated locations within the park as needed.
Remain on-site overnight as the designated staff representative for the lodging area.
Monitor guest safety and facility security during overnight hours.
Conduct routine site checks to ensure facilities and grounds are safe, secure, and guest-ready.
Serve as the primary point of contact for emergencies and operational issues, escalating to Park leadership in a timely manner as needed.
Analyze situations quickly and provide an effective course of action.
Maintain strict compliance with all safety policies and operational procedures.
Use two-way radios and communication tools effectively.