Lead Park Concierge (Various City Park Locations)

ASSOCIATED RECREATION COUNCIL•Seattle, WA

6d•$28 - $28•Onsite

About The Position

If you like working outside and have an innate skill for customer service, Associated Recreation Council (ARC) has a role for you as a Lead Park Concierge working in Seattle's beautiful parks. This role boasts a competitive salary and outstanding benefits including 100% employer-paid medical, dental, and vision coverage. ARC, in partnership with Seattle Parks and Recreation, serves Seattle by offering access to licensed childcare and a variety of recreational and lifelong learning programs, classes, and activities. The Lead Park Concierge provides friendly and knowledgeable information to the public and provides support during peak and non-peak-hour in various downtown Seattle Parks locations. The Lead Park Concierge is responsible for ensuring downtown parks are active, welcoming, and safe public spaces for all users. They may mentor other Park Concierge staff or provide supervisory duties in the absence of the Park Concierge Supervisor.

Requirements

High School diploma or equivalent education and experience
2+ years of experience in event planning, ambassadorship, or related field desired
Previous event and or customer service experience strongly preferred
Previous experience working in parks or other outdoor venues preferred
Documentation of current Red Cross First-Aid/CPR certification preferred
Experience working with diverse communities and unhoused populations preferred
Prior supervisory experience preferred
Experience leading groups or teams and providing guidance, mentoring, and coaching as needed
Must be at least 21 years of age or older
Must have access to reliable transportation

Nice To Haves

Documentation of current Red Cross First-Aid/CPR certification preferred
Experience working with diverse communities and unhoused populations preferred
Prior supervisory experience preferred

Responsibilities

Mentors Park Concierge staff in their professional development.
Assist in onboarding Park Concierges
In the absence of the Park Concierge Supervisor, may be asked to perform some supervisory duties
Monitors overall activities of the concierges and the work assignments in the city parks
Do the morning texts and emails when the Supervisor is off, on vacation or on LOA.
Is part of the Park Concierge team that is activated in the parks.
Oversee and set-up of bistro tables and chairs, umbrellas, pop-up tents and activities
Manage Kiosk
Oversee and assist with program and event management
Pick-up litter and maintain park cleanliness
Report maintenance and equipment issues
Manage and set-up sound systems for performers, movies, and events
Provide support and ensure Buskers receive any equipment needed for performances
Ensure safety of Buskers and emergency procedures are followed
Coordinate with Park Rangers and Seattle Police Department (SPD) to report any illegal activity
Provide counts of how many people are using the park at different times throughout the day
Oversee set-up and breakdown of any events or activations, including staging, tents, signage, and audio/video
Track number of program and/or event attendees, on-site media, any sponsor and talent feedback, and take photos of events
Ensure event/program areas are clean and free of debris prior to scheduled event/activation and before departing the park
Locate and remove graffiti from tables, chairs, and other amenities.
Track and report graffiti on buildings, sidewalks, and street fixtures and ensure it’s reported for removal
Perform set-up and breakdown duties such as sweeping/cleaning up, taking garbage to dumpster, etc.
Complete event activation duties such as manage Kiosk, set up sound systems, staging, tents, signate, etc.
Other duties as assigned by supervisor
Interact with park patrons, conduct surveys as requested
Act as an information guide, answering questions about city destinations and events
Act as on-site parks public relations representative for the Seattle Parks and Recreation Department and neighborhood groups
De-escalate and redirect in situations when required with park patrons
Observe and report any issues that arise in the park to the correct agency
Provide first response and communication when medical issues arise
Communicate Park needs and damaged equipment to supervisor
Communicate with coworkers and supervisors to report issues, cleanups, and facility problems
Mentors the team as needed to answer questions regarding parks routine disruptions, emergencies, and catastrophic disasters
Uses excellent judgment and include the supervisor on sensitive issues
Adheres to all applicable federal, state and/or local laws and regulations, rules, standards, and compliance requirements
Clean and sanitize any bistro furniture and/or other equipment and supplies
Ensure that the Park Concierges are following the instruction of law enforcement and emergency personnel
Promotes ARC’s commitment to diversity, inclusion and equity
Promotes inclusiveness and ensures continued compliance with government regulations