Lakehouse Host

Four Seasons•Orlando, FL

12h•Onsite

About The Position

Four Seasons Resort Orlando at Walt Disney World Resort is seeking a Lakehouse Host to provide dining support at its outdoor poolside restaurant, Lakehouse. This role is inspired by local waters, vegetation, and farms, offering familiar favorites and southern comforts. The Lakehouse Host will act in a public relations capacity, promoting Four Seasons and being responsible for the guest's first and last impression at PB&G.

Requirements

Prior experience working in Food & Beverage.
Must be able to thrive in a fast-paced environment with a large team.
Ability to perform basic mathematical equations.
Ability to demonstrate a positive attitude at all times.
Ability to keep an open and objective view.
Ability to listen effectively, empathetically and be respectful at all times.
Ability to communicate assertively.
Ability to maintain confidentiality.
Ability to maintain composure and stay focused.
Ability to maintain personal integrity.
Ability to work as a team, stay organized, multi-task, and prioritize.
Ability to use strong judgment.
Must portray an outgoing personality that is warm and friendly while demonstrating enthusiasm and professionalism.
A sincere willingness to provide service to residents, guests, and peers.
Good organizational skills, with the ability to work independently.
Ability to function well under pressure, set priorities and adjust to changing conditions.
High work ethic, with a sense of responsibility for the role filled within our team.
Must be fluent in English and possess legal work authorization in the United States.

Nice To Haves

A successful candidate will have a flexible schedule, ability to work weekends and holidays.

Responsibilities

Maintain the reception area and entrance in all aspects of stocking and cleanliness.
Assist department managers with training of new employees as requested.
Retain all assigned wardrobe in accordance with established standards and uniform guidelines.
Work in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times.
Perform all assigned duties as detailed in opening, afternoon, and closing checklists.
Distribute server's slips (guest notes) and ensure any updates are given to servers and management promptly.
Check the blocking sheet to identify all regulars and VIP guests.
Use OpenTable when taking reservations and when checking on current or future reservations; ensure accuracy when entering data into OpenTable.
Answer calls promptly to maximize the restaurant’s capacity.
Try to accommodate regulars and reservation requests of concierges.
Utilize all tables to achieve higher turnaround of guests.
Work closely with concierges and other agents to increase guest satisfaction.
Assume all other responsibilities relating to operational items at the reception desk.
Complete all administrative duties competently, efficiently, thoroughly, and in a timely manner.
Update all operational telephone numbers as needed.
Move furniture as directed by management, including but not limited to tables, chairs, bar stools, banquettes, bar tables, boxes, equipment, etc.
Attend training sessions and read training notes to improve knowledge.
Give constant feedback to managers regarding guest satisfaction.
Be fully conversant with every aspect of Four Seasons emergency procedures.
Be fully conversant with all Four Seasons policies as detailed within the employee handbook.
Be fully conversant with the geographical layout of the operation and to know the exact whereabouts of all operational equipment.
Clear and reset tables as needed (if necessary).
Complete any other task as assigned by management.