Lakehouse Host

Four Seasons Hotels and Resorts•Orlando, FL

2d•Onsite

About The Position

This role is for a Lakehouse Host at the Four Seasons Resort Orlando at Walt Disney World Resort, a leading luxury resort in Central Florida. The Lakehouse is a relaxing, outdoor poolside restaurant inspired by local waters, vegetation, and farms of the south, offering familiar favorites and southern comforts. The Host will perform in a public relations capacity, promoting Four Seasons and being responsible for the guest's first and last impression when visiting PB&G.

Requirements

Prior experience working in Food & Beverage
Must be able to thrive in a fast-paced environment with a large team
Ability to perform basic mathematical equations
Ability to demonstrate a positive attitude at all times
Ability to keep an open and objective view
Ability to listen effectively, empathetically and be respectful at all times
Ability to communicate assertively
Ability to maintain confidentiality
Ability to maintain composure and stay focused
Ability to maintain personal integrity
Ability to work as a team, stay organized, multi-task, and prioritize
Ability to use strong judgment
Must portray an outgoing personality that is warm and friendly while demonstrating enthusiasm and professionalism
A sincere willingness to provide service to residents, guests, and peers.
Good organizational skills, with the ability to work independently.
Ability to function well under pressure, set priorities and adjust to changing conditions.
High work ethic, with a sense of responsibility for the role filled within our team.
Must be fluent in English
Possess legal work authorization in the United States.

Responsibilities

Maintain the reception area and entrance in all aspects of stocking and cleanliness
Assist the department managers with training of new employees as requested
Retain all assigned wardrobe in accordance with established standards and uniform guidelines
Work in an efficient and professional manner while maintaining a positive attitude and deliver superior guest service at all times
Perform all assigned duties as detailed in your opening, afternoon and closing checklists
Distribute the server’s slips (guest notes) and ensure any updates are given to servers and management promptly
Check the blocking sheet to identify all regulars and VIP guests
Use OpenTable when taking reservations and when checking on current or future reservations; ensure accuracy when entering data into OpenTable
Answer calls promptly to maximize the restaurant’s capacity
Try to accommodate regulars and reservation requests of concierges
Utilize all tables to achieve higher turnaround of guests
Work closely with concierges and other agents to increase guest satisfaction
Assume all other responsibility relating to operational items at the reception desk
Complete all administrative duties competently, efficiently, thoroughly, and in a timely manner
Update all operational telephone numbers as needed
Move furniture as directed by management, including but not limited to tables, chairs, bar stools, banquettes, bar tables, boxes, equipment, etc.
Attend training sessions and read training notes to improve your knowledge
Give constant feedback to managers regarding our guests’ satisfaction
Be fully conversant with every aspect of Four Seasons emergency procedures
Be fully conversant with all the Four Seasons policies as detailed within the employee handbook
Be fully conversant with the geographical layout of the operation and to know the exact whereabouts of all operational equipment
Clear and reset tables as needed (if necessary)
Complete any other task as assigned by management