Ladies' Card Room Concierge & Hospitality Coordinator - $20/hr + Service Charge Pool

CHERRY HILLS COUNTRY CLUB•Cherry Hills Village, CO

1d•Onsite

About The Position

The Ladies' Card Room Concierge & Hospitality Coordinator serves as the primary host, concierge, and operational coordinator for Cherry Hills Country Club's Ladies' Card Rooms and associated game spaces. This position is responsible for managing reservations, room assignments, member communications, hospitality service, food and beverage coordination, game setup, and daily operations for bridge, mahjong, gin rummy, canasta, and other card and social activities. The position plays a critical role in ensuring members enjoy a welcoming, organized, and enjoyable experience while helping manage room demand, seating allocations, overflow procedures, and Club policies in a professional and diplomatic manner.

Requirements

Exceptional hospitality instincts.
Comfortable interacting with highly engaged members.
Strong organizational and multitasking skills.
Diplomatic and confident communicator.
Experience in private clubs, luxury hospitality, restaurants, hotels, concierge services, or event coordination preferred.
Able to manage competing member requests while maintaining positive relationships.
Self-directed and highly detail-oriented.

Responsibilities

Manage daily card room reservations and seating assignments.
Coordinate room utilization across multiple card rooms, overflow spaces, private dining rooms, libraries, and other designated Club locations.
Communicate room assignments and seating locations to members and guests.
Explain card room policies, reservation procedures, overflow seating guidelines, and Club expectations.
Monitor room capacity and proactively relocate groups when necessary.
Maintain reservation records and daily seating charts.
Coordinate with Reception, Catering, Dining, and Club Leadership regarding room assignments and operational needs.
Serve as the primary point of contact for all card room participants.
Welcome members and guests upon arrival and assist with check-in.
Facilitate a positive and welcoming environment among all card groups.
Address concerns, complaints, seating conflicts, noise concerns, and room-sharing issues with professionalism and diplomacy.
Assist members in understanding Club policies and reservation requirements.
Promote a culture of courtesy, fellowship, and respect among participants.
Prepare and maintain hospitality stations featuring coffee, tea, lemonade, water, snacks, and other approved offerings.
Offer beverage refills and table-side service throughout the day.
Present menus and assist members with food and beverage selections.
Take orders and coordinate service with Club dining outlets.
Deliver food and beverages in a timely and professional manner.
Promote daily specials and seasonal offerings.
Maintain presentation standards for all hospitality displays.
Set up card tables, chairs, tray tables, scoring materials, pencils, playing cards, bridge supplies, mahjong materials, and game accessories.
Ensure all game equipment is organized, inventoried, and available.
Manage daily room transitions and reset spaces throughout the day.
Coordinate special events, lessons, tournaments, and social card programs.
Assist in developing enhancements to the card room experience, including menus, amenities, and member programming.
Maintain exceptional cleanliness and organization of all assigned areas.
Bus tables and remove used service items throughout the day.
Reset rooms between groups and sessions.
Maintain beverage stations, snack displays, and service areas.
Monitor inventory levels and communicate replenishment needs.
Ensure all spaces meet Club standards for appearance and readiness.
Maintain daily reservation logs and room utilization reports.
Assist with member communications related to reservations, overflow seating, room assignments, and special events.
Coordinate reservation confirmations and participant counts.
Track attendance patterns and room demand to assist management with future planning.
Provide recommendations regarding operational improvements and member experience enhancements.