Laboratory Technician

The businesses of Merck KGaA, Darmstadt, Germany•Burlington, MA

10d•$28 - $44•Onsite

About The Position

The Laboratory Technician manages day-to-day operations of the Burlington, Massachusetts M Lab™ Collaboration Center. The role works with local commercial, innovation, EHS, and facilities teams to support lab uptime, equipment and consumables availability, and positive site visit experiences consistent with the company's global network of M Lab™ Collaboration Centers. The position contributes to managing M Lab™ facilities, equipment, instrumentation, utilities, digital and audiovisual technology, the Curiosity Hub, and laboratory users. It processes and fulfills lab requests, supports equipment and inventory management, prepares basic chemical and biological solutions, maintains laboratory cleanliness, and helps coordinate visitors, events, tours, and user training. The role also supports process improvements and internal and customer projects, tours, collaborations, trials, and trade shows.

Requirements

Associate’s degree in Life Science or a Technical Engineering discipline.
At least 2 years of laboratory experience.
Good communication skills and an independent, proactive work philosophy.
Strong customer service skills and philosophy.
Proficient computer skills, including use of Microsoft Office suite software.
Ability to adapt quickly to daily and weekly priorities in a fast-paced commercial environment.
Ability to organize, prioritize, and direct work activities in response to the needs of varied partners and stakeholders.
Reasoning and analytical skills to resolve issues.

Nice To Haves

Prior experience with SFDC software.

Responsibilities

Contribute to managing M Lab™ facilities, equipment, instrumentation, utilities, digital and AV technology, the Curiosity Hub, and laboratory users.
Process and fulfill lab requests while keeping equipment, technology, and facilities operational and customer-ready.
Help manage equipment calibration, maintenance, repairs, setup, breakdown, shipping, decontamination documentation, and vendor coordination.
Help manage laboratory inventories, including consumables, chemicals, spare parts, tools, suppliers, purchasing, and delivery tracking in line with procurement policies and project schedules.
Prepare basic chemical and biological solutions and maintain laboratory cleanliness.
Support visitor scheduling, special events, employee tours, and lab user training.
Contribute to process improvements through special project execution as prescribed by the M Lab™ Manager.
Contribute to M Lab™ setup for internal and customer projects, tours, and collaborations.
Contribute to equipment shipping to and from the M Lab™ facility in support of customer trials and trade shows.