Laboratory Support Coordinator (H)

University of Miami•Miami, FL

3d•Onsite

About The Position

The Laboratory Support Coordinator handles any administrative complex issues or questions for the department. Assists internal and external customers with ancillary/send out testing through the appropriate department. Provides information in response to any customer inquiries. Resolves any issues face-to-face, by telephone, email, fax or mail.

Requirements

High School diploma or equivalent
Minimum 1 year of relevant experience
Skill in completing assignments accurately and with attention to detail.
Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
Ability to process and handle confidential information with discretion.
Ability to work evenings, nights, and weekends as necessary.
Commitment to the University’s core values.
Ability to work independently and/or in a collaborative environment.

Responsibilities

Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.
Contacts customers to respond to inquiries and notifies them of investigation results or any planned adjustments.
Escalates and refers customer grievances to designated supervisor for further investigation when appropriate.
Handles requests for autopsies, payment processing, and returns of slides submitted in consultation.
Processes payments for patients, maintains record keeping of all payments received and forwards of receipts to the appropriate persons.
Maintains appropriate records of all patient and research requests.
Scans and processes all ancillary testing requests.
Handle requests for alternate sample requests on ancillary tests (failed testing).
Review orders for add-on testing (AP) and/or requests for send-out.
Enters addendum/billing for send-out requests to contracted labs.
Requests additional material from outside facilities upon department’s request, as well as processing the material upon receipt.
Review material with “Gross only” pathologists for selection of best block.
Handles research requests and documents appropriate charges.
Processes legal requests, creating invoices and accepting payments for services rendered.
Accessioning, labeling and grossing of all materials received in consultation.
Contact reference labs for results and for pricing comparisons on testing not performed in-house.
Manages in-house cytogenetic testing, as well as the reporting and logging of CP/LMC critical values.
Logging of any STAT LMC pick-ups, informing the appropriate parties and tracking of results.
Places tickets for IT/physical plant, requests archived material and triages samples to be archived.
Processing all requests for ancillary studies, updating patient encounters (30-day rule), and entering of results into UCHART.
Monitors all electronic test requests ordered in UCHART (pending); triages frozen section calls (contacting pathologist/resident/runner) and receive CAP surveys/samples.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Coordinate and track pathology cases from accessioning through completion
Manage send-out workflow for NGS and other reference laboratory testing
Verify specimen adequacy and testing requirements prior to send-out
Ensure proper labeling, packaging, and shipment of all specimens
Monitor case status and follow up on pending or delayed results
Communicate case updates with physicians, clinicians, and internal teams
Follow established process for pathologist service approval
Maintain internal Excel tracking log documenting case workflow from start to completion
Enter and maintain accurate case and send-out data in the LIS
Ensure compliance with CAP, CLIA, HIPAA, and internal policies
Coordinate with external reference laboratories regarding testing issues, delays, and turnaround times
Assist with front-end and back-end case inquiries as needed for departmental support