6520 - Laboratory IT Support SME/ Information Systems Engineer 2

Verista, Inc.•Norton, MA

13d•$73,920 - $122,603•Onsite

About The Position

Verista’s 500 experts team up with the world’s most recognizable brands in the life science industry to solve their business needs. The nature of our business is to empower growth and innovation within the scientific community and to help researchers, organizations, and companies solve some of the world’s most pressing healthcare challenges. Verista provides innovative solutions and services that empower informed decision-making and are the result of our significant investment in our people and our capabilities. Our ability to grow is driven by world-class people who thrive in a team environment and share our mission to enable life sciences clients to improve lives. Our talented and dedicated professionals are committed to making an impact every day. Company Culture Guidelines & Values: We empower and support our colleagues We commit to client success at every turn We have the courage to do the right thing We encourage an inclusive environment where our colleagues feel respected, engaged, and challenged. We constantly acquire new skills and learn from our experiences to enhance our collective expertise Job Introduction: We are seeking a hands-on Laboratory IT Support SME to support laboratory computing environments and scientific instrumentation across R&D labs, with a particular focus on fulfilling the IT role in computer system validation (CSV) activities. This position sits at the intersection of IT and scientific operations, requiring close partnership with scientists, vendors, and enterprise IT teams to ensure reliable and compliant lab operations. This role requires cross-domain troubleshooting, independence, and comfort acting as the bridge between scientists and IT.

Requirements

Bachelor's degree in Information Technology, Computer Science, Life Sciences, or a related field
Experience supporting lab environments, preferably in pharma, biotech, or manufacturing settings
Hands-on experience with instrument-connected PCs and strong IT troubleshooting across hardware, software, and networking
Experience working in a GxP environment, with exposure to computer system validation concepts
Comfort working with Veeva and change control processes, including maintaining validation documentation
Windows administration and Active Directory experience, plus basic networking knowledge
Ability and willingness to work onsite across two locations (Cambridge and Norton) on a regular weekly schedule, with occasional off-hours availability

Nice To Haves

Experience with lab instrument vendors (e.g., Agilent, Waters, Illumina) preferred
Linux experience and database familiarity preferred

Responsibilities

Provide day-to-day IT support for lab PCs and instrument-connected systems, troubleshooting issues across OS, applications, and instrument connectivity for both standalone and client/server lab systems
Perform installs, upgrades, and configuration for scientific and laboratory software, including chromatography and other analysis tools, ensuring reliability within lab workflows
Support onboarding of new lab instruments and coordinate with vendors during installs, upgrades, and troubleshooting
Serve as the primary IT contact for lab users, supporting Windows environments, Active Directory, permissions, basic networking (DNS, ports, connectivity), and backup/restore processes
Fulfill the IT role in computer system validation activities, ensuring technical controls are in place to satisfy data integrity and other requirements defined by the business (which owns validation as a whole)
Partner with instrument vendors on IQ/OQ validation packages, performing or supporting the IQ portion and providing technical troubleshooting support for OQ issues; be able to step into the IT role of an IQ/OQ activity as needed
Work within Veeva and change control processes, keeping validation and technical documentation current and audit-ready
Provide occasional off-hours support (rare, roughly quarterly), typically resolved remotely