Laboratory Informatics Specialist - FT - Days - Clinical Lab-Administration @ MV
About The Position
The Laboratory Informatics Specialist specializes in one or more applications and develops and implements training programs for the assigned Epic application(s). The role coordinates implementation and provides Tier II end-user support for new and upgraded Clinical Information System applications that affect clinical workflows at the Mountain View and Los Gatos campuses. The position builds, tests, and maintains the training environment; creates and maintains training materials; trains and credentials classroom trainers; and serves as a liaison to clinical staff, managers, and iCare Analysts. It is the primary contact for clinical systems, clinician issues, and assistance, including testing and follow-up support. The specialist masters an Epic application and El Camino Hospital workflows to understand how system decisions affect end-user training. The role works with organizational leaders, super users, Epic application coordinators, and the Informatics Manager to develop curriculum that connects system functions and processes to existing workflows. It also mentors junior informatics staff on informatics principles, system support, and training. Travel between campuses may be required. The position participates in rotating on-call support of Clinical Systems.
Requirements
- Two years of college or equivalent education/training.
- Four years of education, healthcare, or business systems experience; six years are required if the candidate does not have a bachelor's degree.
- Proven ability with Excel, Word, and Outlook.
- Demonstrated leadership, project management, and excellent communication skills.
- Ability to work effectively with physicians, nursing, and ancillary staff, and to work independently.
- Ability to work with minimum supervision and interact with employees and physicians at all levels.
- Ability to collaborate across departments and handle multiple tasks concurrently to meet deadlines.
- Experience with HCLL Blood Bank Application and Data Innovations application.
- If configuring Epic, Epic certification is required; if not already certified, certification must be obtained within six weeks after the last class.
- Valid California driver's license.
Nice To Haves
- Bachelor's degree in education, business, computer science, or a healthcare-related field.
- Knowledge of adult learning principles and prior training experience.
- Project management and/or systems implementation experience.
- Prior Epic experience.
- Clinical or technical experience in the area corresponding to the assigned application.
- California Clinical Laboratory Scientist License.
Responsibilities
- Develop and implement training programs for assigned Epic applications.
- Coordinate implementation of new and upgraded Clinical Information System applications affecting clinical workflows.
- Build, test, and maintain the training environment.
- Create and maintain training materials.
- Train and credential additional classroom trainers.
- Serve as a liaison to clinical staff, managers, and iCare Analysts.
- Act as the primary contact for clinical systems, clinician issues, and assistance, including testing and follow-up support.
- Master assigned Epic application functionality and El Camino Hospital workflows to inform end-user training development.
- Coordinate with organizational leaders, super users, Epic application coordinators, and the Informatics Manager to develop curriculum relating system functions and processes to existing workflows.
- Mentor junior informatics staff on informatics principles, system support, and training.
- Provide Tier 2 support.
- Participate in rotating on-call support of Clinical Systems.
- Travel between campuses as needed.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
