Laboratory Informatics Specialist - FT - Days - Clinical Lab-Administration @ MV

El Camino Health•Mountain View, CA

About The Position

The Laboratory Informatics Specialist specializes in one or more applications and supports the development and implementation of training programs for the applicable Epic applications. The role coordinates implementation and provides Tier II end-user support for new and upgraded Clinical Information System applications affecting clinical workflows at the Mountain View and Los Gatos campuses. The specialist develops and maintains the training environment and materials, trains and credentials classroom trainers, and serves as a liaison among clinical staff, managers, and iCare Analysts. The role is a primary contact for clinical systems and clinician issues, providing assistance, testing, and follow-up support. It requires mastery of an Epic application and El Camino Health’s specific workflows to inform training development. The specialist coordinates with organizational leaders, super users, Epic application coordinators, and the Informatics Manager to develop curriculum that connects system functions and processes to existing workflows, and mentors junior informatics staff. Travel between campuses may be necessary. The position participates in rotating on-call support of Clinical Systems.

Requirements

Two years of college or equivalent education or training.
Four years of education, healthcare, or business systems experience; six years required if not bachelor's degreed.
Project management and/or systems implementation experience.
Proven ability with Excel, Word, and Outlook.
Demonstrated leadership, project management, and excellent communication skills.
Ability to work well with physicians, nursing, and ancillary staff, and to work independently.
Ability to work with minimum supervision, interact with all levels of employees and physicians, collaborate across departments, and handle multiple tasks concurrently to meet deadlines.
Experience with HCLL Blood Bank Application and Data Innovations application.
If configuring Epic, certification is required; if not already certified, certification is required within six weeks after the last class.
Valid California driver's license.

Nice To Haves

Bachelor's degree in education, business, computer science, or a healthcare-related field.
Knowledge of adult learning principles and prior training experience.
Prior Epic experience.
Clinical or technical experience in the area corresponding to the assigned application.
California Clinical Laboratory Scientist License.

Responsibilities

Develop and implement training programs for assigned Epic applications.
Coordinate implementation of new and upgraded Clinical Information System applications affecting clinical workflows.
Provide Tier II end-user support and participate in rotating on-call support of Clinical Systems.
Build, test, and maintain the training environment.
Create and maintain training materials.
Train and credential additional classroom trainers.
Act as a liaison to clinical staff, managers, and iCare Analysts.
Serve as a primary contact for clinical systems and clinician issues, including assistance, testing, and follow-up support.
Master an Epic application and El Camino Health workflows to guide end-user training development.
Coordinate with organizational leaders, super users, Epic application coordinators, and the Informatics Manager to develop training curriculum.
Mentor junior informatics staff on informatics principles, system support, and training.
Travel between campuses as needed to perform duties.