Laboratory Assistant (Full-Time) Client Services Aiea Heights Aiea, HI
About The Position
We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! Quality is in our DNA -- is it in yours? You are a superhero when it comes to patient specimens. You’ve got problem-solving instincts, a passion for patient care, and the drive to keep things running smoothly. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career. Join our front line of #HealthcareHeroes! Our mission is to advance the health and well-being of our communities as a leader in clinical laboratory solutions.
Requirements
- High School Diploma or equivalent (college degree preferred)
- Strong problem-solving and decision-making skills
- Computer proficiency with the ability to learn new software quickly
- Excellent organizational, interpersonal, and communication skills
Nice To Haves
- Laboratory Assistant (LAS or LA) experience
- Previous customer service experience
- 1–2 years working in a clinical laboratory environment
Responsibilities
- Provide immediate responses to client and customer questions
- Perform laboratory assistant duties including specimen processing, add-ons, and send-outs
- Investigate and resolve client issues, discrepancies, and report concerns
- Notify clients of STATs and critical values in accordance with guidelines
- Track and monitor send-out tests, escalating issues when necessary
- Collaborate with laboratory staff to ensure timely service and accurate results
- Maintain confidentiality, compliance, and professional communication at all times
Benefits
- Appreciation for your work
- A feeling of satisfaction that you’ve helped people
- Opportunities to grow in your profession
- Free lab services for you and your dependents
- Work-life balance, including Paid Time Off and Paid Holidays
- Competitive benefits including medical, dental, and vision insurance
- Help saving for retirement with a 401(k) plus a company match
- A sense of belonging — we’re a community!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
