Client Services Representative - Full Time

L&E ResearchBlue Ash, OH
$13 - $17Onsite

About The Position

We’re hiring a Client Services Representative (CSR) to help us create great experiences for the people who come through our facility. If you like staying busy, working with a friendly team, and making things run smoothly behind the scenes, you’ll fit right in here. The CSR role is an entry point into working at L&E Research that also gives you a first step into the market research industry. As a member of the Client Services team, you’ll have a clear path to becoming a Senior CSR, and potential opportunities to work in other departments like Operations, Recruiting, and Data Analysis, etc. based on your interests and strengths.

Requirements

  • You’re friendly, professional, and genuinely good with people.
  • You’re comfortable with shifting priorities and a fast pace.
  • You have a valid driver’s license, reliable transportation, and insurance (mileage reimbursed for errands).
  • You can work flexible hours, including some evenings and weekends.
  • You can stand for long stretches, move around the facility, and lift up to 25 lbs.
  • You’re curious about new tools and technology, including AI.

Nice To Haves

  • Worked in client services, hospitality, or admin support.
  • Comfortable with Microsoft Office (Word, Excel, Teams) and OneDrive.

Responsibilities

  • Welcome guests and make sure they feel taken care of from the moment they arrive.
  • Set up rooms, A/V, food, and materials for upcoming research sessions.
  • Reset spaces quickly between studies, so the next group is ready to go.
  • Cover the front desk, answer phones, and direct visitors with a professional touch.
  • Pitch in on recruiting, project support, or additional team needs as they come up.
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