Laboratory Assistant

Hennepin Healthcare • Minneapolis, MN

62d • Onsite

About The Position

Under general supervision, performs work that involves collecting and/or processing laboratory specimens, entering data into the electronic health record (EHR) and/or the laboratory information system (LIS). Interacts and communicates with patients, their families, and members of the healthcare team by using various communication tools in a timely and professional manner.

Requirements

• High school diploma or GED or an approved equivalent combination of education and experience
• Customer Service skills

Nice To Haves

• Certified or certified-eligible with a nationally accredited phlebotomy association
• Completion of ten quarter credits of biology or chemistry college courses
• Six Months of experience in a clinical laboratory setting

Responsibilities

• Accurately receive, prepare, and distribute clinical specimens
• Perform client urine collections and complete required documentation
• Utilize the electronic health record (EHR), laboratory information system (LIS), client software (Web Portal), Microsoft Office Suite software, and any other additional department specific software or middleware to efficiently complete daily tasks
• Manage high-volume inquiries from clinicians and patients via phone and EHR in-baskets professionally, responding to external and internal customers’ needs/issues without transferring to another section of the laboratory
• Maintain normal operation and perform routine maintenance of equipment. Following established guidelines complete troubleshooting tasks or escalate for service as required to appropriate resource
• Perform administrative support work and section-specific support activities which they have received applicable training and approval to perform
• Assist with inventory management and supply restocking
• Assist with training of new staff and students.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED