Laboratory Assistant

HealthPartners•Stillwater, MN

11d

About The Position

The Laboratory Assistant performs laboratory procedures in accordance with established clinic guidelines and applicable regulations, supporting the mission, goals, and objectives of Stillwater Medical Group. The role obtains blood and non-blood specimens, ensures specimen integrity and accurate patient identification and labeling, and performs testing for a moderately complex laboratory. It also includes quality assurance, proficiency testing, EKGs, spirometry, documentation, infection control, billing information, and maintaining an organized work area. The assistant contributes to patient satisfaction and effective teamwork, follows clinic policies and safety procedures, and may help orient or train new employees.

Requirements

High school diploma or GED.
At least one year of customer service experience, preferably in a healthcare setting.
Basic computer proficiency and keyboarding skills.
Advanced organizational skills.
Excellent verbal and written communication skills in English.
Ability to manage multiple priorities daily.
Knowledge of the healthcare field.
Ability to perform assigned tasks appropriately and use tact and diplomacy in interpersonal interactions.
Ability to learn and retain patient-care procedures; plan, prioritize, and complete delegated tasks; apply written instructions and standardized work practices; communicate clearly; and maintain effective relationships with staff, patients, and families.
Ability to demonstrate compassion and caring and project a pleasant, professional image.

Nice To Haves

Phlebotomy certification.
Current CPR certification.
Completion of a Medical Assistant program.

Responsibilities

Perform laboratory procedures according to clinic guidelines and relevant regulations.
Obtain blood and non-blood specimens for laboratory testing.
Ensure specimen requirements and integrity are met, and verify patient identification and specimen labeling.
Accurately complete specimen testing for a moderately complex laboratory.
Perform quality assurance testing required by State and Federal agencies and participate in proficiency testing.
Perform EKGs and spirometry functions.
Document work according to State, Federal, and clinic guidelines.
Recognize and resolve problems caused by collection or instrumentation issues.
Follow infection control policies and all applicable safety precautions and procedures.
Maintain patient, customer, and employee confidentiality and exhibit professional conduct.
Provide compassionate, respectful customer service, respond professionally to complaints, and document complaints according to clinic policy.
Work collaboratively, assist with orientation and training when assigned, and take on new or different responsibilities as needed.
Attend appropriate educational opportunities, department meetings, in-services, and mandatory education.
Manage time effectively, arrive on time, adhere to break times, and complete work within scheduled time.
Complete billing information and maintain a clean, organized work area.
Remain flexible in meeting unusual clinic and department needs and perform other duties as assigned.