Laboratory Assistant III - ORMC Core Laboratory - 2nd shift

Orlando Health•Orlando, FL

5d•Onsite

About The Position

The Laboratory Assistant III performs specimen receiving and processing duties, patient registration, order entry, specimen centrifugation, labeling and aliquoting samples, test-site distribution, sample storage, and other laboratory support functions. This role also serves as a key liaison between the laboratory, nursing staff, physicians, patients, and external clients to ensure exceptional service and quality patient care.

Requirements

High School Diploma or GED equivalent
Three (3) years of laboratory, patient care, or patient business experience
Strong customer service, communication, and organizational skills
Ability to work collaboratively in a fast-paced healthcare environment
Ability to maintain accuracy, confidentiality, and attention to detail

Nice To Haves

Experience working in a hospital or clinical laboratory setting
Familiarity with Laboratory Information Systems (LIS) and hospital computer systems
Phlebotomy and/or IV start experience with approved competencies

Responsibilities

Process and receive laboratory specimens accurately and efficiently
Register patients and enter physician orders into laboratory systems
Perform specimen centrifugation, labeling, aliquoting, storage, and distribution
Demonstrate knowledge of specimen collection and handling requirements
Provide exceptional customer service and resolve patient or client concerns
Support billing, reference testing, scheduling, and laboratory workflows
Train staff and assist with workflow coordination as needed
Act as a liaison between laboratory personnel, physicians, nursing teams, and external clients
Order and maintain inventory of laboratory supplies
Process pathology specimens and coordinate courier pickups
Document specimen quality issues and maintain records
Participate in quality improvement initiatives
Maintain compliance with Orlando Health policies, infection prevention practices, and confidentiality standards
Assist with report distribution, filing, and requisition management
May perform phlebotomy and IV starts when appropriately trained and competency-approved