Laboratory Administrator

ALS • Thunder Bay, ON

1d • Onsite

About The Position

At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

Requirements

• Strong customer service and client-focused mindset
• Excellent written and verbal English communication skills
• Strong organizational skills and attention to detail
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Proven ability to work independently and collaboratively within a team
• Proficiency with Microsoft Word and Excel
• Completion of Grade 12
• Minimum of 2 years office related experience

Nice To Haves

• working knowledge of LIMS is an asset
• Positive, adaptable, and solutions-oriented approach
• Completion of an office administration certificate or diploma preferred.

Responsibilities

• Enter, edit, and maintain data in systems, including preparation of reports, spreadsheets, and documents.
• Operate multi-line switchboard, direct calls, take messages, and manage incoming communications (mail, email, courier).
• Greet and assist visitors, ensuring proper security and safety check-in procedures.
• Maintain and order office supplies, equipment, and inventory; coordinate maintenance of office equipment (printers, copiers, etc.).
• Assist with basic building maintenance coordination and liaise with external vendors (HVAC, pest control, snow removal, etc.).
• Assist with onboarding, training coordination, and record maintenance for new hires.
• Complete Moneris charges
• Review and verify invoices, purchase orders, waybills, and receipts.
• Support Accounts Payable and Accounts Receivable documentation and processing.
• Order supplies and equipment through internal systems and liaise with purchasing/receiving departments.
• Manage invoicing processes, including corrections, monthly billing, and client chargebacks.
• Perform detailed login checks for all incoming work orders, ensuring accuracy of account details, sample information, documentation, and reporting requirements.
• Create, update, and maintain LIMS client accounts, assignments, and account notes.
• Enter client-provided data and field parameters into LIMS.
• Monitor and update sample status, including tracking lost, missing, archived, or on-hold samples.
• Add and maintain login qualifiers, sample integrity observations, and work order details.
• Maintain electronic filing systems for client communications and documentation.
• Prepare and coordinate due lists for Project Managers and monitor data status (e.g., rush, recheck, held, missing).
• Prepare and process client bottle requests and maintain chain-of-custody (COC) documentation and labels.
• Confirm shipping and receiving of client samples and materials.
• Respond to client inquiries, provide status updates, and process requests for information.
• Assist in the preparation, maintenance and control of quality records, SOPs, documents, and registers; Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality; Maintain a positive work environment through active team participation and a focus on quality customer service
• Observe established safety regulations and comply with all ALS health and safety policies and procedures; Other duties as assigned.

Benefits

• An estimated hourly pay of $21.01 CAD at the time of posting.
• Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED