Laboratory Admin Assistant

Quest Diagnostics

28d•Onsite

About The Position

This position serves as a central coordinator in a multi-department environment. Incumbents ensure more timely responses to client problems/questions. The Laboratory Administrator ensures all callers receive an appropriate response from his/her assigned lab areas, utilizing company values, vision, and mission, and maintaining a helpful and mature telephone presence. This role involves data entry, reagent storage, and managing associated paperwork. It also includes problem-solving activities such as handling small size samples, accessioning, or thawed samples, and data gathering to address specific issues. The position is responsible for pulling samples for studies and acting as a problem solver for test adds from lab services. Additionally, it involves performing monthly tallies of laboratory assays, reviewing them with the Director or Department Head, and forwarding reports to Medical Administration. The role includes maintaining laboratory libraries, preparing photocopies, performing clerical purchasing activities, and handling report retrieval and generation. It may also involve photocopying and binding documents for management and organizing/filing TRFs. The Laboratory Admin Assistant answers phones for assigned departments and performs other duties as assigned. This is a general description of work performed and not an exhaustive list of all duties and responsibilities.

Requirements

1-3 years of office/laboratory experience.
Computer skills (35+ wpm typing speed).
Familiarity with MS Office Suite of products including advanced Excel.
Strong organizational skills.
Professional telephone skills.
High School Diploma or Equivalent.

Nice To Haves

Background in biological sciences preferred.
Knowledge of the SJC LIS system is preferred.

Responsibilities

Performs the function of coordinating, routing and answering incoming client requests to various individuals within assigned laboratories.
Provides formal responses to client's requests via out-going calls or emails.
May assist with test adds.
Performs data entry.
Responsible for reagent storage upon receipt, signing for reagents upon delivery and keeping associated paperwork in order.
Performs problem solving related activities such as small size samples, accessioning or thawed samples.
Responsible for data gathering in order to address specific problems.
Responsible for pulling samples for studies and will also act as a problem solver for test adds from lab services.
Performs monthly tally of laboratory assays, reviews contents with Director or Department Head and forwards report to Medical Administration.
Responsible for routinely keeping one or more laboratory libraries up-to-date as well as preparing photo copies of pertinent date and/or articles to Unit Supervisors, laboratory staff and others.
Performs incoming and out-going clerical type purchasing activities for assigned departments.
Responsible for report retrieval and generation activities.
May photocopy and bind documents to be used by members of management.
May organize and file TRFs for assigned laboratory.
Answers phones for one or more departments depending on size of the assigned area.
Other duties as assigned.

Benefits

Day 1 Medical
supplemental health
dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities