Lab Support Technician, First Shift, 0.8, Outreach Operations Department

UC Health•Cincinnati, OH

About The Position

UC Health is hiring a Lab Support Technician for the Outreach Operations Department at University of Cincinnati Medical Center. The position performs support activities at Patient Service Centers of the Outreach Laboratory Service, including patient registration in Horizon, collection of blood and other specimens, pre-analytic processing, client profile setup and maintenance, client services, problem-solving, and other functions to prepare the center to receive and care for patients each day. The role includes clerical, registration, coordination, customer service, specimen collection, point-of-care testing, and safety duties. The technician coordinates timely handling of specimens and related paperwork, supports billing, maintains physician and office profiles, and follows established procedures for collection, patient identification, transportation, and processing.

Requirements

High school diploma or GED.
Ability to read and comprehend written information.
Ability to perform a variety of job duties effectively and efficiently in a stressful, fast-paced environment.
Technology and computer skills.
Knowledge of, or ability to learn, multiple information systems, including Centricity, LastWord, Horizon, and Epic.

Nice To Haves

Completion of a formal phlebotomy program or equivalent.
Phlebotomy experience.
Phlebotomy certification.

Responsibilities

Receive orders and review patient demographics and insurance information using LastWord, Centricity, or information provided by the patient.
Complete patient registration and enter orders into Horizon, ordering tests according to established protocols.
Perform ABN checks for Medicare patients and, when needed, present the ABN, explain patient options, and assist with completion.
Answer phone calls promptly and courteously, identify oneself, use proper pronunciation of medical terms, and handle requests with minimal transfers.
Complete department logs and documentation, review requisitions for completeness, resolve identified problems, and perform filing.
Participate in orientation of new Outreach Laboratory Service hires.
Prepare the service center for daily activity by opening it, setting up draw sites, cleaning and preparing for the next day or shift, completing paperwork, and securing it at the end of the day.
Facilitate billing by ensuring required information and forms are completed.
Coordinate workflow so specimens, paperwork, medical records, and billing documentation are handled in a timely manner.
Provide customer service to patients and clients, address problems promptly, troubleshoot issues, and contact appropriate resources when unable to resolve them.
Develop and maintain physician and office profiles and preferences, update contact information, and initiate profiles for new physicians and offices.
Investigate and clarify ambiguous test orders with the ordering physician or main laboratory.
Perform venipunctures and other specimen collection as needed.
Perform point-of-care testing as needed.
Follow established specimen collection and patient identifier protocols.
Review policies and procedures and complete mandatory continuing education modules and technical competencies within established time frames.
Follow safety policies and procedures during specimen collection, transportation, and processing; account for work and complete applicable logs to protect sample integrity and minimize lost samples.