Lab Support Technician, First Shift, 1.0, Outreach Operations Department

UC Health • Cincinnati, OH

2d • Onsite

About The Position

UC Health is hiring a full-time Lab Support Technician for the Outreach Operations Department at University of Cincinnati Medical Center. This first-shift role supports Patient Service Centers of the Outreach Laboratory Service. Duties include patient registration in Horizon, blood and other specimen collection, pre-analytic processing, client profile setup and maintenance, client service and problem-solving, and other functions that help ensure the center is ready to receive and care for patients each day.

University of Cincinnati Medical Center is part of UC Health, Greater Cincinnati’s academic health system, and has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Its clinicians provide specialty and subspecialty care, and its physician experts conduct basic, translational, and clinical research. The medical center houses Greater Cincinnati’s only Level I adult trauma center.

Requirements

• High school diploma or GED.
• Ability to read and comprehend written information.
• Ability to perform a variety of job duties effectively and efficiently in a stressful, fast-paced environment.
• Technology and computer skills, including knowledge of or ability to learn multiple information systems such as Centricity, LastWord, Horizon, and Epic.

Nice To Haves

• Completion of a formal phlebotomy program or equivalent.
• Phlebotomy experience.
• Phlebotomy certification.

Responsibilities

• Receive orders and review patient demographics, including insurance information, using LastWord, Centricity, or information provided by the patient.
• Complete registration and enter orders into Horizon, ordering tests according to established protocols.
• Perform ABN checks for Medicare patients and, when needed, explain options and help patients complete the ABN.
• Answer phone calls promptly and courteously, identify oneself, use proper pronunciation of medical terms, and minimize call transfers.
• Complete required department logs and documentation; review lab requisitions for completeness, including ABN, ICD9, and patient demographics.
• Resolve identified problems appropriately and perform filing.
• Participate in orienting new Outreach Laboratory Service hires.
• Prepare the service center for daily activity by opening it in the morning, securing it at the end of the day, setting up draw sites, cleaning and preparing for the next day or shift, and completing paperwork and documentation.
• Facilitate billing by ensuring required information and forms are complete.
• Coordinate timely handling of specimens, paperwork, medical records, and billing documentation.
• Provide excellent customer service to patients and clients; address issues promptly, troubleshoot, and seek assistance from appropriate resources when unable to resolve an issue.
• Develop and maintain physician and office profiles and preferences, including contact information, and initiate profiles for new physicians or offices.
• Investigate and clarify ambiguous test orders with the ordering physician or main laboratory.
• Perform venipunctures, other specimen collection as needed, and point-of-care testing as needed.
• Follow established collection and patient-identification protocols.
• Review policies and procedures, complete mandatory continuing-education modules on time, and complete technical competencies within established time frames without individual reminders.
• Follow safety policies and procedures during specimen collection, transportation, and processing.
• Account for all work and complete applicable logs to protect sample integrity and minimize lost samples.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED