Lab Support Svcs Specialist 2 - Lagrange, GA

Wellstar Health System•LaGrange, GA

4d•Onsite

About The Position

Under the supervision of the Laboratory Manager, Assistant Manager, or Supervisor, the Lab Support Services Specialist 2 performs technical and non-technical duties in laboratory service areas on the hospital campus. The specialist is fully proficient in their area of expertise and serves as an expert or lead in the assigned area. The role involves obtaining and processing patient specimens while maintaining customer confidence and satisfaction. The position emphasizes accuracy, critical thinking, current knowledge of policies and procedures, productivity, and effective communication and hand-offs. Depending on the department and assigned duties, responsibilities may include laboratory support services, phlebotomy, operation of pre-analytics and storage equipment, outpatient registration, microbiology processing, or blood bank component processing. The specialist may take on lead duties when a supervisor or manager is absent, assist with new-employee orientation and training, and perform other duties as assigned. The role must comply with Wellstar Health System policies, standards of work, and code of conduct.

Requirements

High school diploma or GED.
Minimum 3 years of experience in specimen processing in an outpatient or hospital laboratory environment.
BLS, ARC-BLS, or BLS-I certification is required upon hire.
Strong written and verbal communication, customer service, multitasking, and organizational skills.
Professional, detail-oriented, and team-oriented approach.
Data-entry and computer proficiency.
Demonstrated leadership in area of expertise.

Responsibilities

Perform technical and non-technical duties in laboratory service areas and obtain or process patient specimens appropriately for indicated tests.
Take on lead duties in the absence of the supervisor or manager.
Operate multiple computer systems, including HIS and LIS, while maintaining accuracy and quality.
Communicate courteously and effectively with customers while protecting privacy and confidentiality.
Maintain phlebotomy competency when required by the assigned department.
Assist with orientation and training of new department employees.
When required, operate the pre-analytics and storage unit; monitor system functions, understand modules and specimen locations, perform daily maintenance, troubleshoot problems, contact service as needed, and load and off-load samples.
When required, check outpatient lab orders for accuracy and completeness, print ABNs when required, follow Medicare testing eligibility regulations, accurately enter information in registration systems, order tests, follow reporting procedures, record activity, and send STATs to the laboratory within time guidelines.
When required, process microbiology specimens, report and resolve specimen problems, prepare media and supplies for transfer to sister hospitals, coordinate with sister-hospital processors, maintain organisms for media quality control, operate appropriate instrumentation, maintain processing equipment, train new employees, and set up proficiency specimens.
When required, prepare and issue blood bank products according to protocols, maintain blood bank equipment, respond to patient-care-related calls, complete supplementary laboratory tasks and required logs, communicate and hand off information, use LIS and HIS as needed, and perform STAT and emergency product duties.
Maintain acceptable accuracy in patient work, quality assurance, proficiency, and competency testing.
Evaluate and investigate specimen problems using knowledge and experience.
Maintain current training, education, and practice of policies and procedures.
Use organizational skills to manage time, materials, costs, and availability of laboratory data efficiently.
Perform other duties as assigned and comply with Wellstar Health System policies, standards of work, and code of conduct.