Liaison - Lagrange, GA

Wellstar Health System•LaGrange, GA

About The Position

The Liaison enters patients’ meal preferences within diet restrictions and delivers meals in a professional, courteous, and efficient manner. The role confirms the correct tray is delivered to the correct patient using two patient identifiers, represents the hospital and department with care and professionalism, instructs patients in the meal-ordering process, and serves as a patient advocate. The Liaison also performs other duties as assigned. The role supports patient and team-member safety by following HACCP, County Health Department, and infection-prevention guidelines; maintaining clean work areas; checking diet compliance and escalating food-allergy or diet-consistency concerns; monitoring food and equipment temperatures; storing food and supplies properly; and using equipment and IT resources safely and appropriately. The Liaison assists patients with menu selections, accurately enters orders into nutrition-service software, checks meal satisfaction, delivers meals and snacks, retrieves trays, and supports other department functions such as dish-room work, stocking, and cleanup. The role collaborates with colleagues, communicates respectfully, and helps resolve customer-service concerns.

Requirements

High school diploma or general equivalent required.
Outstanding interpersonal skills and ability to work well with others.
Basic knowledge of modified diets.
Adequate phone skills for interacting with internal and external customers.
Ability to perform duties in a very busy environment.
Ability to communicate and understand English, both written and spoken.
Ability to maintain a positive attitude in customer and patient interactions.

Nice To Haves

Healthcare food-service experience preferred.
Customer-service experience preferred.

Responsibilities

Enter patient meal preferences in nutrition-service software, ensuring selections comply with diet orders.
Deliver meals and trays to patients, confirming patient identity with two identifiers and considering patients’ cultural, spiritual, ethnic, and age-specific needs.
Instruct and assist patients with meal ordering, food preferences, allergies, and diet information.
Seek leadership or Clinical Dietitian guidance on diet compliance, food allergies, diet consistency, and non-compliant meal requests.
Report adverse food reactions and patients’ consumption of outside food.
Monitor and record food or equipment temperatures as applicable, and address or escalate out-of-range results.
Maintain clean and organized work areas; follow hand hygiene, infection-prevention, food-safety, and equipment-safety practices.
Store food and supplies using appropriate labeling, dating, and rotation methods.
Follow department schedules, including weekends and holidays, and arrive at the work station before task start time.
Set up, maintain, and break down workstations; follow instructions and complete checklists and forms accurately.
Operate and care for equipment according to manufacturer and area-specific guidelines.
Verify patient satisfaction with meals and conduct internal patient satisfaction surveys.
Obtain appropriate additional items for meal trays and deliver meals throughout the day.
Retrieve dirty trays from patient rooms and assist with soiled meal-tray carts on patient floors.
Prepare and deliver snacks to hospital units.
Perform department duties including dish-room work, rolling silverware, replenishing floor stock, requisitioning supplies, break-room upkeep, and general cleanup.
Address customer-service issues and escalate concerns to a supervisor when needed.
Collaborate with team members and leadership, communicate clearly and respectfully, and maintain competency in nutrition-service software.
Protect confidential information and use IT equipment appropriately.
Comply with Wellstar Health System policies, standards of work, and code of conduct; perform other duties as assigned.