Lab Support Services Specialist- Phlebotomy(3am-1:30pm)
About The Position
Under the supervision of the Laboratory Manager or designee, the Lab Support Services Specialist performs technical and non-technical duties in laboratory service areas on the hospital campus. The position supports laboratory information systems, customer service, specimen receipt and processing, phlebotomy, pre-analytical and specimen-storage robot operation, and other laboratory areas as workload and staffing needs change. The role includes HIS/LIS order entry and troubleshooting; resolving specimen and order issues; maintaining laboratory supplies and storage areas; supporting patients, providers, and hospital staff; preparing and processing specimens for testing or transport to reference laboratories; and collecting blood specimens. The specialist follows patient identification, privacy, safety, infection-control, and specimen-handling procedures, and assists with training and required competency activities.
Requirements
- High school diploma or GED from an accredited program.
- Strong written and verbal communication, customer service, multitasking, and organizational skills.
- Professional, detail-oriented, and team-oriented approach.
- Data-entry skills, typing speed of 40 words per minute, and working knowledge of computers.
- Required Basic Life Support (BLS) qualification; the posting lists BLS Instructor and BLS Provisional as required certifications.
- Follow Wellstar procedures for patient identification, confidentiality, safety, infection control, and specimen handling.
Nice To Haves
- Experience in phlebotomy and/or specimen processing in an outpatient or hospital laboratory environment.
- Phlebotomy certification by a national organization.
Responsibilities
- Enter orders in HIS/LIS and use multiple computer systems to carry out job functions.
- Use laboratory knowledge and critical thinking to resolve patient orders and irretrievable samples.
- Report and troubleshoot HIS/LIS, printer, and fax malfunctions; organize specimen intake during system downtime and recovery.
- Assist with inventory control, maintain organized laboratory storage areas, and restock supplies in phlebotomy, clerical, storeroom, and laboratory areas.
- Perform required quality-assurance checks on refrigerators and freezers.
- Provide courteous customer service to patients, visitors, providers, and hospital personnel while maintaining patient privacy and confidentiality.
- Answer incoming calls, resolve or route inquiries, address complaints, and refer matters to a supervisor when appropriate.
- Provide patient test results to care providers by printed report, fax, or verbal communication; maintain files and make follow-up calls concerning problem specimens and recollections.
- Perform call-backs for critical and notification values.
- Check specimens for adequate quality and quantity; notify nursing and document in the LIS when unacceptable specimens are canceled.
- Centrifuge, decant, split, combine, and deliver specimens to testing areas in a timely manner; pull samples for laboratory pending lists as needed.
- Measure and aliquot 24-hour urine samples and enter required information in the LIS.
- Prepare specimens for reference-laboratory transport using tracking and pending logs.
- Check outpatient, physician, drop-off, and Home Health orders for accuracy; resolve discrepancies and insurance or billing issues with PAS or Outreach staff.
- Process microbiology specimens, including plating, preparation, and preparation of Gram stains.
- Prepare and maintain phlebotomy trays and collect venous and capillary blood specimens, with a minimum of 10 venipunctures per hour.
- Follow patient identification, confidentiality, safety, infection-control, PPE, sharps-disposal, and handwashing procedures during phlebotomy.
- Review collection lists to identify duplicate or combinable orders and question repetitive or unusual orders.
- Use two patient identifiers before blood collection and notify nursing of missing or incorrect armbands.
- Follow Blood Culture and Blood Bank collection and specimen-handling procedures.
- Ensure the patient is secure, the tourniquet is removed, and the puncture wound has clotted before leaving.
- Deliver specimens to the laboratory within the specified timeframe and resolve unreceived specimens on LIS pending logs.
- Assist with orientation and training of new employees as assigned.
- Check Sunquest email daily and complete assigned training and competency testing within specified time periods.
- Participate in 80% of staff meetings and read 100% of posted meeting minutes.
- Perform other duties as assigned and comply with Wellstar policies, standards of work, and code of conduct.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
