Lab Support Services Manager

Labcorp•Englewood, CO

2d•$95,000 - $110,000•Onsite

About The Position

Labcorp is seeking a Laboratory Support Services Manager to join their team in Englewood, CO. Labcorp is a global leader in laboratory services, providing insights and answers to healthcare providers, patients, researchers, pharmaceutical companies, and health systems. They advance diagnostics, accelerate innovation, and address global health challenges by leveraging advanced technologies, intelligent digital solutions, and data-driven innovation. The role offers the opportunity to do meaningful work, grow a career, and make an impact on people's health worldwide.

Requirements

High School Diploma or GED equivalent
2 years or more of experience managing several direct reports
5 years or more of clinical lab experience

Nice To Haves

Current or prior Labcorp experience
Associate's or higher degree
5 years’ or more of experience managing people leaders
Experience in a high volume clinical laboratory or production environment
General understanding of laboratory operations, policies and procedures
Proven success in training and developing pre-analytical employees
Ability to problem solve and provide solutions under minimal supervision
Proficient with Laboratory Information Systems and Microsoft Office
Strong communication skills; both written and verbal
High level of attention to detail with strong organizational skills
Comfortability making decisions in a changing environment
Ability to handle the physical requirements of the position
Able to pass a standardized color blindness test

Responsibilities

Manage the daily operational activities of the specimen accessioning department
Effectively manage the staffing of the department and monitor the production schedule to ensure adequate coverage and proper use of overtime, and adjust as needed
Directly supervise, train, and mentor support services supervisors and have ownership and responsibility for all departmental staff
Ensure the diagnostics laboratory provides market leading service levels, meeting the needs of our clients and corporate service metrics established for TAT
Resolve client inquiries and operational issues in a timely manner by consulting with the Medical Director, Technical Director, QA, other laboratory managers, discipline directors, laboratory directors or corporate operations
Ensure laboratory is compliant with corporate, state and federal regulatory requirements (CAP, CLIA, State, ISO, etc) related to personnel safety and quality of laboratory testing as well as professional conduct
Manage staff including recruiting & hiring qualified and enthusiastic employees, performance management, training and development
Ensure effective communication with leadership, clients, sales, corporate operations, as well as direct reports and all departmental staff
Conduct departmental meetings and ensure appropriate departmental communication
Investigate deviations from established procedures to ensure effective corrective action
Maintain knowledge in the assigned departments
Maintain a clean and safe work environment