Lab Support Leader-Full-Time, Evening 3pm-1130pm

Beth Israel Lahey Health•Boston, MA

1d•Onsite

About The Position

Ensures team members are appropriately trained. Manages the workflow and serves as liaison between Lab Control and all other departments. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

Requirements

High School diploma or GED required.
0-1 years related work experience required.
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Ability to make decisions that are guided by general instructions and practices requiring some interpretation.
Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
Ability to follow precedents and procedures.
Ability to communicate clearly and effectively in written English with internal and external customers.
Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows.
Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.
Ability to remain calm in stressful situations.

Responsibilities

Serves as liaison between Lab Control and all other departments.
Resolves all Lab Control related problems with little or no assistance.
Communicates problems and resolutions to the leadership team.
Ensure adequate staffing for all site (e.g., east campus, west campus, and SCC).
Prepares schedule and adjusts accordingly, as needs arise.
Manages and directs workflow shifting resources, as needed.
Provides verbal input for performance evaluations for team members.
Participates in counseling employees regarding performance.
Performs Quality Assurance review of requisitions for accuracy.
Provides constructive and immediate feedback to individuals.
Recommends improvements and plays a lead role in implementing changes.