Lab Support IT administrator

Shrive Technologies LLC•Wilmington, OH

About The Position

The Lab Support IT Administrator will be responsible for administering, supporting, maintaining, and troubleshooting Windows-based laboratory workstations and associated infrastructure that supports analytical and manufacturing laboratory instruments. This role involves installing, configuring, upgrading, patching, and maintaining operating systems, instrument software, middleware, and supporting applications. The administrator will manage the complete lifecycle of these systems, including provisioning, imaging, deployment, upgrades, migrations, validation support, and decommissioning. A key aspect of the role is performing advanced hardware and software troubleshooting for instrument-attached workstations to minimize laboratory downtime and coordinating system enhancements with laboratory personnel, validation teams, and equipment vendors. The position also includes supporting business continuity, disaster recovery, and backup/recovery activities for laboratory systems.

Requirements

Bachelor’s degree in information technology, Computer Science, Engineering, Biotechnology, or a related technical discipline.
Equivalent combination of education and experience may be considered.
5+ years of IT infrastructure, systems engineering, or systems administration experience.
3+ years supporting regulated GxP systems within pharmaceutical, biotechnology, medical device, or life sciences organizations.
Experience supporting laboratory instrumentation and computerized systems validation.
Experience working within highly regulated environments subject to FDA and international regulatory requirements.
Microsoft Windows administration (Windows 7 through current supported versions).
Advanced Active Directory administration.
Expert-level Group Policy Object (GPO) administration and troubleshooting.
Local permissions and privileged access management.
Endpoint security technologies and cybersecurity controls.
Vulnerability management and system hardening.
Networking technologies including TCP/IP, DNS, DHCP, VLANs, routing, and switching.
Firewall technologies and network segmentation.
PowerShell scripting and automation.
Backup, disaster recovery, and business continuity processes.
Risk assessment and root cause analysis methodologies.
Audit trail review and user access review processes.
Computerized System Validation (CSV) methodologies.
Data Integrity principles and regulatory compliance frameworks.

Nice To Haves

VMware virtualization technologies.
Waters Empower, ThermoFisher Sample Manager, MODA-EM, or similar laboratory software platforms.

Responsibilities

Administer, support, maintain, and troubleshoot Windows-based laboratory workstations (Windows 7 through current supported versions) and associated infrastructure supporting analytical and manufacturing laboratory instruments.
Install, configure, upgrade, patch, and maintain operating systems, instrument software, middleware, and supporting applications.
Manage complete lifecycle activities including provisioning, imaging, deployment, upgrades, migrations, validation support, and decommissioning.
Perform advanced hardware and software troubleshooting for instrument-attached workstations while minimizing laboratory downtime.
Coordinate upgrades, migrations, software releases, and system enhancements with laboratory personnel, validation teams, and equipment vendors.
Support business continuity, disaster recovery, and backup/recovery activities for laboratory systems.
Ensure laboratory systems operate in compliance with GMP, GLP, GCP, FDA, and other applicable regulatory requirements.
Support and maintain validated systems through established Computer System Validation (CSV) methodologies.
Author, review, and execute validation documentation as required which may include: User Requirements Specifications (URS), Functional Requirements Specifications (FRS), Design Specifications, Risk Assessments, Installation Qualification (IQ), Operational Qualification (OQ), Performance Qualification (PQ), Validation Summary Reports, Traceability Matrices.
Maintain systems in a validated state through approved change control processes.
Support regulatory inspections, customer audits, quality audits, and compliance assessments.
Ensure compliance with: FDA 21 CFR Part 11, EU Annex 11, ALCOA+ Data Integrity Principles, GAMP 5 methodologies, Corporate cybersecurity and quality standards.
Perform and document periodic reviews and assessments of GxP systems to ensure ongoing compliance and operational effectiveness.
Generate and maintain: Periodic System Reviews, Data Integrity Assessments, User Access Reviews, Audit Trail Reviews, Security Assessments, Technical Impact Assessments, Compliance Status Reports.
Analyze system trends, audit findings, and operational performance data to identify compliance risks and improvement opportunities.
Conduct technical and compliance risk assessments related to infrastructure, laboratory applications, instrument software, cybersecurity vulnerabilities, and system changes.
Evaluate risks affecting product quality, patient safety, data integrity, system availability, and regulatory compliance.
Lead investigations involving system failures, deviations, cybersecurity incidents, and compliance concerns.
Perform fault isolation, troubleshooting, and root cause analysis utilizing methodologies such as: 5 Why Analysis, Fishbone Analysis, Root Cause Analysis (RCA), Failure Mode and Effects Analysis (FMEA).
Develop corrective and preventive action plans (CAPAs) to address identified issues and prevent recurrence.
Document investigation findings, impact assessments, and remediation plans.
Administer Active Directory environments supporting laboratory and regulated systems.
Design, implement, and maintain Organizational Units (OUs), security groups, delegated administration models, and authentication services in partnership with the corporate Active Directory team.
Develop and maintain Group Policy Objects (GPOs) supporting security baselines, workstation hardening, application controls, and laboratory compliance requirements.
Manage local workstation permissions, privileged accounts, service accounts, and role-based access controls.
Conduct periodic access reviews to verify appropriate user permissions and segregation of duties.
Ensure identity and access management processes comply with GxP and data integrity requirements.
Execute cybersecurity efforts supporting laboratory workstations and regulated systems.
Implement and support endpoint protection technologies including: Antivirus solutions, Endpoint Detection and Response (EDR).
Assess cybersecurity risks associated with legacy operating systems and vendor-supported instrument software.
Develop and implement compensating controls for unsupported or restricted laboratory systems.
Support security monitoring, incident response, remediation activities, and vulnerability assessments.
Collaborate with Information Security teams to maintain secure laboratory environments while preserving validated system states.
Provide engineering and support for laboratory networks and infrastructure.
Support the troubleshooting network connectivity supporting laboratory instruments, workstations, servers, and integrated business systems.
Assess third-party laboratory software, vendor applications, and supporting technologies for alignment with enterprise architecture, cybersecurity requirements, and regulatory expectations.
Evaluate technical specifications, software requirements, system architecture, and integration capabilities.
Identify security, compliance, operational, and supportability risks associated with proposed solutions.
Develop recommendations for software implementation, remediation, and lifecycle planning.
Partner with vendors and internal stakeholders to ensure compliance with corporate standards and industry best practices.
Translate complex technical concepts into business-focused language for laboratory personnel, quality organizations, managers, and executive leadership.
Present technical risks, compliance findings, system health assessments, and strategic recommendations to non-technical stakeholders.
Develop executive summaries, technical reports, assessment findings, and decision-support documentation.
Serve as a trusted technical advisor for laboratory operations, validation, quality, and business leadership.
Facilitate cross-functional collaboration between IT, Cybersecurity, Quality Assurance, Validation, Engineering, Operations, and external vendors.