Lab IT Support
About The Position
As a Lab Computing Analyst, the beneficiary would perform key responsibilities including Requirements Management and onsite Validation/Compliance support, IT Consulting, Customer Liaison, and Onsite Lab IT Support. This role involves understanding problem statements, defining scope, gathering requirements, and assisting with validation/compliance activities. The analyst will also consult on IT matters, analyze gaps, evaluate industry trends and vendor solutions, and recommend process improvements. A significant part of the role involves acting as a liaison between system/lab owners and third parties, coordinating services, and providing regular updates and reports. Additionally, the analyst will provide break/fix support for instrument-connected systems, implement security policies, ensure adherence to corporate policies, and act as a technical support contact for field service engineers and external vendors. The role also includes providing technical expertise for new system validation and change management, maintaining an inventory of lab equipment, and performing system preventative maintenance if applicable.
Requirements
- Excellent customer service skills complemented by an ability to listen to and interpret client requests
- Ability to troubleshoot complex instrument and technology issues
- Strong oral and written communication skills
- Ability to identify, track and complete tasks for multiple projects
- Knowledge of laboratory safety practices as defined by the company and/or customer’s site safety code
- Bachelor’s/Master’s degree or equivalent in Pharmaceutical, Bio-technology, Bio-medical, Chemical
- At least 2 years of directly relevant experience
Responsibilities
- Requirements Management and onsite Validation/Compliance support
- IT Consulting
- Customer Liaison
- Onsite Lab IT Support
- Understand problem statement/challenges
- Define scope
- Gather requirements.
- Assist with Validation/Compliance activities (IOPQ) as required.
- Analyze current state business processes and requirements.
- Assist in building plans for process improvement
- Analyze gaps/opportunities for improvement based on industry Best Practice
- Evaluate Industry trends to identify areas for optimization
- Evaluate vendor solutions and facilitate demos of prototypes as Proofs of Concept
- Recommend process improvements that fit business needs
- Meeting with internal/external service groups/leads
- Liaise between System/Lab owners and third parties to coordinate best times for services
- Provide weekly planning schedules for review at status meeting with customer leads
- Monthly Operational review meetings/ Quarterly metrics reporting with department heads
- Perform break/fix support for all Instrument connected systems
- Implement Windows based security policies as required
- Ensure adherence to client’s corporate policies through periodic reporting & compliance programs
- Acts as the technical support contact for field service engineers and external vendors
- Provide technical subject matter expertise for new system validation and change management
- Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information pertinent to the environment if applicable
- Perform system preventative maintenances based on client’s schedule, if applicable
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
