Lab Support Installation Technician - onsite Ottawa

Ciena•Ottawa, ON

6d•Onsite

About The Position

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. This role supports the technology that powers Ciena’s innovation. As a Lab Support Installation Technician, hands‑on installation expertise enables research and development teams to design, test, and deliver next‑generation telecommunications and data center solutions. The work directly impacts product quality, lab reliability, and the pace of innovation across Ciena’s global labs ecosystem.

Requirements

5+ years of experience in a telecommunications, data center, or research and development lab support environment
Strong hands‑on experience installing and supporting telecom and data center infrastructure and equipment
Proven ability to install, terminate, and test structured cabling systems including Cat5e, Cat6, Cat6A, and MPO/MTP fiber
Working knowledge of structured cabling standards and best practices
Experience working with direct current (DC) power systems and breaker distribution panels
Physical capability to safely lift and install heavy equipment
College diploma in a technician program or equivalent practical experience

Nice To Haves

Experience supporting research and development lab environments
Familiarity with telecom service management systems
Strong troubleshooting and mechanical aptitude
Ability to organize, dress, and route cabling to high visual and technical standards
Ability to work independently while managing multiple installation requests
Strong collaboration skills across engineering, lab planning, and support teams
Customer‑oriented mindset with attention to detail

Responsibilities

Install and support telecommunications and data center equipment across research and development lab environments
Perform physical installation of frames, racks, cabinets, shelves, and data center hardware
Install, terminate, energize, and test direct current (DC) power cabling from breaker panels to equipment under test
Install, terminate, clean, and test communications cabling including Ethernet, fiber optics, coaxial, and BIX systems
Support installation of Ciena and third‑party telecom equipment, as well as servers, network switches, storage systems, and power distribution units (PDUs)
Maintain accurate labeling, documentation, and asset records for all installed and relocated equipment
Ensure all work complies with health and safety regulations, structured cabling standards, and company guidelines