Lab Service Rep - Phlebotomy - Physician Partners Lab

Roper St. Francis Healthcare • North Charleston, SC

8d • Onsite

About The Position

This position is responsible for receiving and relaying telephone and fax information accurately, timely, and professionally. The role involves returning telephone and fax inquiries, contacting practice representatives about specimen/lab order issues for prompt resolution and follow-up, and assisting with other laboratory clerical duties. The Lab Service Rep must identify tests offered by the lab and those sent to reference labs, properly identify insurances and associated lab distributions, and recognize practice locations and physicians. They must also identify order problems and communicate with practices/physicians for follow-up and resolution. Computer functions such as label/report reprints, demographic updates, corrections, and test additions/deletions are also part of the role, along with data entry as needed. Professional behavior and appearance are expected at all times.

Requirements

• High school diploma or equivalent.
• Knowledge of medical laboratory terminology and protocols (required)
• Must identify tests offered by the lab and those tested by a participating reference lab.
• Must properly identify insurances and the tests that are to be distributed to participating labs.
• Must identify practice locations and the physicians at those locations.
• Must properly identify order problems and communicate with practices/physicians quickly for follow-up and resolution.
• Behaves in a professional manner at all times.
• Maintains a professional appearance at all times.
• Maintains knowledge of and complies with established policies and procedures (includes OSHA-Blood borne Pathogen Standard, OSHA-Hazardous Chemical Communication Standard, and Clinical Laboratory Improvement Act).
• Assures a clean and safe business office, including treatment rooms, kitchen and restroom.
• Must maintain strict confidentiality of work related information.
• Must have strong interpersonal and communication skills.
• Neonates (0-4 weeks)
• Infant (1-12 months)
• Pediatrics (1-12 years)
• Adolescents (13-17 years)
• Adults (18-64 years)
• Geriatrics (65 years and older)

Nice To Haves

• Data entry computer experience (prefferred)

Responsibilities

• Receives and relays telephone and fax information in an accurate, timely and professional manner.
• Returns telephone and fax inquiries in an accurate, timely and professional manner.
• Contacts practice representatives with problems encountered with specimens/lab orders for a quick resolution and follow-up.
• Assists with other laboratory clerical duties.
• Identifies tests offered by the lab and those tested by a participating reference lab.
• Properly identifies insurances and the tests that are to be distributed to participating labs.
• Identifies practice locations and the physicians at those locations.
• Properly identifies order problems and communicates with practices/physicians quickly for follow-up and resolution.
• Performs computer functions (i.e. label reprint, report reprint, demographics, correction, add/delete test) as required in an accurate and timely manner.
• Perform data entry functions as needed.
• Maintains knowledge of and complies with established policies and procedures (includes OSHA-Blood borne Pathogen Standard, OSHA-Hazardous Chemical Communication Standard, and Clinical Laboratory Improvement Act).
• Assures a clean and safe business office, including treatment rooms, kitchen and restroom.
• Maintains strict confidentiality of work related information.
• Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
• Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, and short- and long-term disability
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED