Lab Quality Coordinator

Bronson Healthcare•Kalamazoo, MI

About The Position

The Lab Quality Coordinator supports laboratory quality initiatives by collecting, analyzing, interpreting, and reporting quality, operational, and patient safety data. The position coordinates activities related to the Laboratory Quality Management System (QMS), quality indicators, non-conforming events, corrective actions, and process improvement initiatives. The coordinator works collaboratively with laboratory leadership, technical staff, pathologists, and operational stakeholders to promote continual quality improvement, patient safety, and operational excellence across laboratory services. The role focuses on laboratory quality management, regulatory compliance, quality improvement, data analysis, and patient safety. It is less bench-focused and centers on laboratory quality, performance improvement, quality systems management, and patient safety initiatives. Work involves significant computer use, approximately 40–70% of the day, and requires concentration, attention to detail, and visual focus.

Requirements

  • Bachelor’s degree in Medical Technology, Medical Laboratory Science, or Clinical Laboratory Science from an accredited college or university.
  • Completion of a NAACLS-accredited Medical Laboratory Scientist program.
  • ASCP MLS/MT certification required; MT certification is accepted if obtained before 2004. MLS certification is required for certifications after January 1, 2004.
  • Maintain certification through the required continuing competency program, if applicable.
  • At least 2 years of full-time clinical laboratory experience.
  • Registry-eligible candidates may be hired but must obtain certification within one year of hire through ASCP, AMT, or an equivalent credentialing organization.

Responsibilities

  • Partner with laboratory departments, pathologists, and healthcare teams to support quality patient care.
  • Assist with maintenance and continuous improvement of the Laboratory Quality Management System (QMS).
  • Track, trend, and analyze laboratory quality events and non-conformities.
  • Develop and monitor quality metrics, performance indicators, dashboards, and reports.
  • Support process improvement initiatives and quality methodologies.
  • Coordinate quality data collection and reporting for leadership and quality committees.
  • Monitor patient safety indicators and facilitate corrective action processes.
  • Support Plan-Do-Study-Act (PDSA) projects and quality assessments.
  • Communicate quality trends, findings, and improvement opportunities through reports and presentations.
  • Build collaborative relationships with laboratory leadership, staff, and stakeholders.
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