Lab Manager III

NewGen Technologies•Arlington, VA

5d•Onsite

About The Position

Our Partner is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize of the severity of breaches, develop mitigation plans, and assist with the restoration of services. They are seeking a Lab Manager to support this critical customer mission.

Requirements

U.S. Citizenship
Active DoD Secret Clearance, TS/SCI is preferred
Must be able to obtain DHS Suitability
BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 7+ years lab management or systems administration experience
5+ years of directly relevant experience in system administration
Experience with multiple operating systems, to include Linux/Unix & MacOS
Experience and knowledge of networking and network administration
Experience with Virtual Private Networks (VPN)
Experience with virtual desktops (Citrix, VMWare)
Must be able to work collaboratively across physical locations

Nice To Haves

Experience working with SIEMs to include ELK and Splunk
Virtualization automation and optimization
Experience working with Jamf Pro, DEP, and Enterprise Connect implementation
Experience with writing technical procedures and standard operating procedures
CEH
Sec+
Network+
CCNA

Responsibilities

Apply advanced analytical skills and technical resources at the tactical levels and implement infrastructure solutions supporting command decision making and execution of mission requirements
Support the implementation of new technologies and equipment in the lab environment
Assess network topology and device configurations identifying critical security concerns and provide security best practice recommendations
Advise and provide insight on development of lab standard operating procedures (SOPs) and policies
Provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users
Provide support for MacOS and iOS to users
Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues
Monitor and respond to users on IT helpdesk channels and phone lines
Assist in the management of user accounts and resetting credentials
Perform implementation of granular access control, and monitor systems for acceptable performance and user accessibility, establish back-ups, and monitor systems security
Troubleshoot and resolve complex storage problems across the enterprise related to storage and replication strategies across local and wide area networks.
Monitor channels for storage-related network and system issues and remediate them as they occur.