Lab Manager I

ARSIEM • Arlington, VA

13d • Onsite

About The Position

ARSIEM Corporation is seeking a Technical Engagement Network (TEN) Lab Manager to provide customer service and IT support operations for a Government client in Arlington, Virginia. The role is part of the IT support services desk in the customer environment and supports analysts and continuity of the customer’s mission. The position requires an active Secret clearance, the ability to obtain a TS/SCI clearance, and the ability to obtain DHS Suitability.

Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering, or a related field; alternatively, a high school diploma and 3+ years of directly relevant experience.
• 3+ years of directly relevant IT Help Desk support experience.
• 3+ years of MacOS and iOS experience.
• Good problem-solving skills.
• Ability to collaborate across physical locations.
• Proficiency in asset management practices and principles.
• Proficiency in Help Desk ticket processing and procedures.
• Good customer support skills.
• Ability to keep detailed notes.
• Active Secret clearance and ability to obtain a TS/SCI clearance.
• Ability to obtain DHS Suitability.

Nice To Haves

• Experience writing technical procedures and standard operating procedures.
• Experience with virtualization automation and optimization.
• Experience with Virtual Private Networks (VPN).
• Experience with virtual desktops such as Citrix or VMware.
• Security+ certification.

Responsibilities

• Serve as the first-level Help Desk for TEN Lab systems and accounts.
• Assist with setup of equipment, accounts, and tools for new users.
• Respond to user requests through email, walk-ins, phone calls, or other communication methods in a timely manner.
• Create and maintain accurate Help Desk activity tickets.
• Work with Asset Management to support accurate records and accounting of assets.
• Support implementation of new technologies and equipment in the lab environment.
• Assist lab staff with provisioning and issuing equipment to end users and maintaining the inventory database.
• Support systems administration tasks, including patching, updating, and maintaining network infrastructure.
• Advise and provide insight on development of lab standard operating procedures and policies.
• Support users with Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix).
• Provide user support for MacOS and iOS.
• Troubleshoot and triage basic to intermediate technical challenges and user issues.
• Assist with managing user accounts and resetting credentials.
• Maintain and operate the customer SAN NetApp data storage area and capabilities using shell and NetApp ONTAP, following customer direction and guidance.
• Examine existing procedures and identify potential efficiencies, subject to customer approval.

Benefits

• A $3,500 candidate referral bonus may be paid to eligible referrers after the referred employee reaches six months of employment, subject to the stated referral program conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level