Lab Info Systems Tech

St. Mary's Healthcare•Amsterdam, NY

1d•Onsite

About The Position

St. Mary’s Healthcare has been providing high-quality, compassionate healthcare to the people of Montgomery and Fulton counties since 1903. At St. Mary’s Hospital, the Rao Outpatient Pavilion and other locations, the local, independent healthcare organization offers the comprehensive, critical services its community needs and deserves. St. Mary’s Healthcare has also been named a 2026 Times Union Top Workplace—the first acute care hospital in the Capital Region to earn the distinction since the Times Union launched the recognition program 14 years ago.

Requirements

Bachelor’s degree in Medical Technology, Medical Laboratory Science, Biology, Chemistry, or Microbiology required.
A Bachelor’s degree in Information Technology, Computer Science, or Healthcare Informatics is acceptable when combined with documented hands-on build or support experience in the MEDITECH Expanse Laboratory module.
Minimum of two (2) years of clinical laboratory experience or laboratory information system support experience required.
Experience with the MEDITECH family of electronic health records required; MEDITECH Expanse Laboratory module experience strongly preferred and will be weighted heavily in candidate selection.
Ability to organize and establish day-to-day priorities while utilizing critical thinking skills in all aspects of the job.
Must be able to multitask while remaining professional, focused, composed and positive.
Excellent customer service skills and must display integrity, friendliness, and compassion.
Must be able to establish an appropriate and effective rapport with others.
Must be flexible to take initiative and embrace new opportunities to grow both personally and organizationally.
Problem solving skills.
Proficient with Microsoft Office products: Outlook, Word, Excel
Strong organizational skills.
Effective interpersonal skills.
Ability to work as part of a team and independently.
Must be able to speak, read, write and follow instructions in English.

Nice To Haves

Experience with laboratory interfaces, HL7 messaging, middleware, and analyzer connectivity preferred.
Knowledge of SQL, report writing tools, or database management preferred.
New York State licensure as a Clinical Laboratory Technologist or Clinical Laboratory Technician required for candidates who will perform patient testing and maintain bench competency.
ASCP certification (MLS, MT, or MLT) preferred.

Responsibilities

Administer, maintain, and optimize the laboratory modules of MEDITECH Expanse, including test dictionaries, order sets, reference ranges, calculations, result reporting formats, specimen workflows, and user access.
Build, validate, and document new tests, test changes, reflex rules, and mapping structures before release to production; maintain a validation record for each change.
Coordinate dictionary and test changes with Acute, Ambulatory, Billing Support, and reference laboratories, and with health information exchange and practice partners such as HIXNY and MEDENT.
Design, validate, monitor, and troubleshoot laboratory interfaces with the EHR, analyzers, middleware, and reference laboratories, including HL7 message flow and instrument connectivity.
Perform initial and regression testing for MEDITECH Expanse updates, patches, and upgrades; document results and report defects to Information Services and the vendor.
Monitor and resolve charge rejections, missing charges, and billing edits; update CPT and IMO code changes and communicate revenue impact to laboratory leadership.
Monitor and resolve pending test, reflex test, and exception logs for reference laboratory testing, and maintain written daily procedures for reference laboratory staff.
Monitor and resolve failures in result delivery systems, including auto-fax, print, and portal routing, to protect turnaround time.
Perform system validation and testing for new instruments, assays, software releases, and workflow changes prior to go-live.
Develop, maintain, and test LIS downtime and recovery procedures; support the laboratory during planned and unplanned downtime events.
Support user access auditing, role-based security, and HIPAA safeguards for laboratory information, and escalate data integrity or security concerns.
Coordinate with vendors on issue resolution, service tickets, maintenance windows, and system enhancements.
Write and maintain reports and data extracts supporting quality initiatives, regulatory submissions, productivity, and turnaround time monitoring.
Assist with CAP, CLIA, New York State Department of Health, and other accreditation activities, including inspection readiness and evidence of system validation.
Develop and maintain standard operating procedures, work aids, and training materials for LIS functions; train and support laboratory staff and end users.
Represent the laboratory at information technology meetings and project work and communicate decisions and system changes back to laboratory staff.
Maintain clinical competency in one department within the laboratory service when licensure permits.
Use safe, accurate, and professional methods at all times, observing HIPAA confidentiality requirements and laboratory policies.
Other duties as assigned.
Participate in on-call and after-hours support for critical laboratory system issues, upgrades, and go-live events.
Serve as a resource to laboratory staff for department-specific projects and issues.
Participate in laboratory quality improvement initiatives and special projects.
Travel to St. Mary’s Healthcare laboratory sites as operationally necessary.